This full-time hybrid position is based in our Mexico City office, with flexible work options available after initial training.
The role supports multiple business areas and a phenomenal opportunity to join a collaborative and high-performing team in our Integral Capability Center.
**What the day will look like**
As an operations leader, you will drive service delivery for multiple lines of business, ensuring data and product solutions meet and exceed client expectations on time and with top quality.
We will support you in coordinating team operations, managing task assignments and encouraging development to ensure quality and performance.
Our leaders cultivate a culture of continuous growth through training, mentoring and recognition of their teams.
Their leadership ensures team engagement, talent retention and a robust pipeline for future growth.
- Collaborate closely with onshore team members and product partners to deliver excellence while promoting creativity and efficiency with new technologies and effective strategies
- Handle operations such as work allocation, skill building, quality assurance, indicators and metrics management, team engagement, team retention, backfills and growth hirings, productivity and utilization, career growth and progressions, rewards and recognition, etc.
- Translate the business goals to individual goals and set expectations/targets while building and managing capability - ensuring key talent back-up is available
- Ensure colleagues are motivated and engaged to perform while defining career paths and development goals
- Focus on enhancing technical and personnel effectiveness through training, education and coaching




**How this opportunity is different**
Our team empowers clients to achieve sustained business performance through their greatest asset—their people.
Our group of expert advisors provides innovative rewards solutions, backed by proprietary analytics that advise strategic decisions.
With access to payroll data from over 31,000 companies worldwide and compensation benchmarking across more than 40,000 unique job positions globally, you'll be part of an operations powerhouse that delivers actionable insights, shaping the future of work for organizations everywhere.
**Skills and experience that will lead to success**
We're seeking an accomplished professional with at least 8 years of relevant experience and a proven track record of leading people.
Expertise in project management, communication and organizational change will set you apart.
A few additional skills:
- Ability to manage large, diverse teams across multiple domains and geographies
- Proficiency in MS Office Suite, especially Excel, Word, and PowerPoint
- Strong analytical and problem-solving skills, with the initiative to drive organizational change
- Solid understanding of quality framework and quality assurance methodologies




- Ability to deliver in fast paced and ambiguous set ups and lead through multiple reporting channels and relationships globally
- English proficiency (C1) in both verbal and written communication.
**How we support our colleagues**
In addition to our comprehensive benefits package, we encourage an inclusive workforce.
Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.
Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.
We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it.
We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.
As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, inclusive workplace where all colleagues feel empowered to be their authentic selves.
Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
People with criminal histories are encouraged to apply.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
LI-RW1
LI-Hybrid
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📌 Talent Operations Leader (Xico)
🏢 Aon
📍 Xico