Who We Are Building the AI-first frontier enterprise.We are a integral technology consultancy with a trademarked, AI-first approach-Gen-e2TM.
It redefines how enterprises build digital products and transform their organizations with AI.
We do the right thing, and we do it right.
We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.We are small enough to care locally, big enough to deliver globally (10 countries, 450+ experts from 50+ nationalities)We are becoming an agentic organization, adopting the AI-native operating model we bring to our clients.We are robust and resilient (100% independent, 0 debt, founded ****)We are AI-native professionals who invest in what we believe and work as a collective intelligenceWe are positive, courageous and deliver at the leading edge.Your RoleAs a Lead Content Ops & Conversational AI, you will define and scale the Content Operations practice, transforming content into a strategic, reusable, and AI-powered infrastructure across all customer touchpoints.Define and implement the Content Ops model, including governance, voice & tone frameworks, and content standardsDesign and scale omnichannel conversational systems (chatbots, voice, messaging, email, in-product experiences)Build and manage modular, reusable conversational flows aligned with user journeys and business goalsEstablish semantic QA frameworks to ensure consistency, accuracy, and brand alignment across channelsDesign and optimize end-to-end content workflows, integrating Product, Marketing, CX, and EngineeringDefine and manage tooling architecture,



including conversational platforms and content automation toolsLeverage AI/NLP and LLMs to design, generate, and optimize conversational experiencesTrain, fine-tune, and evaluate language models and conversational systemsIntegrate platforms such as Voiceflow, Dialogflow, Rasa, ChatGPT, Braze, Twilio, SendgridDefine and track OKRs and KPIs, including comprehension rates, resolution rates, engagement, and conversionDrive content personalization and automation strategies at scaleAct as a strategic bridge between Product, Marketing, Data, and Engineering teamsInfluence stakeholders and scale adoption of Content Ops practices across the organizationWho You AreProven experience in Content Ops, Conversational Design, or CX/UX Writing at scaleStrong experience designing conversational experiences across multiple channelsHands-on experience with NLP, LLMs, or AI-driven content systemsExperience with conversational tools such as Voiceflow, Dialogflow, Rasa, or similarFamiliarity with CRM/engagement platforms (Braze, Twilio, Sendgrid)Strong understanding of content lifecycle, governance,



and modular content systemsExperience defining voice & tone systems and content guidelinesSoft SkillsStrong strategic communication and storytelling mindsetHigh level of empathy and user-centric thinkingAbility to facilitate cross-functional collaborationStrong systems thinking applied to content ecosystemsComfortable making decisions in complex and ambiguous environmentsAI-Native Engineering (Core Expectation)UseGenerative AI coding tools(e.G., GitHub Copilot, Cursor) as a first-class engineering assistant for:Code scaffolding and refactoringCode generation and optimisationTest-cases and documentation generationBuild applications through AI-driven development practices, including:AI-assisted debugging and troubleshootingIntelligent code completion and pattern recognitionAutomated documentation generationApply prompt engineering best practicesfor reliable, repeatable engineering outcomes.Validate GenAI output(determinism checks, guardrails, fallback logic).
More About PALO IT Our clients include some of the world's most successful companies.
We collaborate with leading enterprises, next-generation businesses and frontier partners, shaping what comes next, helping them scale AI and solve complex business and technology challenges.What We OfferStimulating working environmentsUnique career pathInternational mobilityInternal R&D; projects (including Gen-e2TM)Knowledge sharingPersonalized training via PALO IT AcademyEntrepreneurship & intrapreneurshipFor more on our team culture and benefits, check out our careers page.
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📌 Ai Native Content Strategist (Xico)
🏢 Palo It
📍 Xico