Introduction: A Career at HARMAN AutomotiveWe're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow.
At HARMAN Automotive, we give you the keys to fast-track your career.Engineer audio systems and integrated technology platforms that augment the driving experienceCombine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellenceAdvance in-vehicle infotainment, safety, efficiency, and enjoymentAbout The RoleThe Customer Liaison Quality Engineer will work with our customer and extended Harman team to resolve quality issues resulting from design and/or manufacturing discrepancies.Work with multifunctional teams (Operations, Manufacturing, Engineering, Field Service) to drive resolution for product complaints.Flawless launch responsibility overall quality performance of the product we deliver to our customers.What You Will DoResponsible for field containment and rework activities at customer locations, such as product diagnostic tests, assembly line investigations and assembly plant yard-hold management.Support and maintain policies and practices related to manufacturing support of 0km issues at customer assembly plants and quality situations related to product application in vehicles.Analyze, compile, review and regularly report customer quality metrics such as PPM for 0km performance.
Prepare presentations from quality data for reviews by both Harman and customer management groups.Obtain customer approvals for manufacturing process change(s) by providing supporting data for the change(s) and submitting to customer in their required format.Lead problem analysis and improvement efforts by applying the use of modern quality tools such as FMEA, 8D, Kaizen, Lean Manufacturing principles and Six-Sigma methodologies.Ensure information flow related to customer returns to appropriately address design (hardware and software), manufacturing, packaging and logistics causes.
Facilitate awareness of issues and deploy countermeasures as lessons learned (Yokoten).
Liaison between Customer and Harman.
Coordinates activities of internal and external resources.
Serves as resource for problem solving by initiating actions to address issues and prevent potential quality problems.Assist internal and external contacts to resolve product and process problems.
Investigate and solve manufacturing-related problems.Continuous communication with design and engineering team during early and launch stages and also leader for Root Cause analysis and PCAs for Launch issues and SOP+90Interface with Engineering and Operations to ensure transfer to Production of new products are in accordance with approved data.Assure customer specific requirements are implemented.Perform Ppk – Cpk studies.PPAP or any other customer approval documentation for new productsContinuous updating customers portals according to requirementsSafe lunch Plan coordination activitiesPSO coordination activitiesChampion continuous improvement efforts.
Researches, recommends, implements and administers new and/or existing quality assurance processes.Complete other projects and activities as assignedParticipates and provides support related with quality systems management, objectives, targets and programs.What You Need To Be SuccessfulIntegrity, Innovation, Inclusion, Teamwork & Respect, Excellence.Minimum education: Bachelor's degree, with a preference for Electrical or Mechanical EngineeringMinimum 3-5 years experience with automotive electronics.
Audio and/or infotainment preferredPPAPPractical problem solvingEnglish 90%MSAExcellent interpersonal, organizational, verbal and written communication skillsCustomer specific requirements (applicable).
Bonus Points if You HaveSkilled in Microsoft Office including Word, Excel, Visio and PowerPointManufacturing disciplineElectronics KnowledgeISO ***** and IATF ***** ExperienceCertifications/Licenses: ASQ, CQE, Six Sigma Green BeltAbility to specify, develop and operate specialized equipment used for product analysis.Strong computer background with ability to calculate and analyze data, generate reportsSPCAPQPPFMEABasic Knowledge of electricityYellow BeltFor Customer FordKnowledge of Customer Specifics Requirements that includes: SIM, SUPER-G, SREA, VPP, Covisint, Phase PPAP, Global 8D, MSA, WERS, Ford Trainings in FSLI, GSDB Token, FSCD Service PPAPFor Customer GMKnowledge of Customer Specifics Requirements that includes: SQMS, SCMS, Covisint, 5 Phases, SPPS, Implementation of EPC, EWO, TWOFor Customer StellantisKnowledge of Customer Specifics Requirements that includes: Esupplier Connect website, CQMS, EBSC, 3CPR, AUROS, APQ Supplier Reports, GIM, beStandard, NCT.For Customer ToyotaKnowledge of Customer Specifics Requirements that includes: SQAM, SKPI, QIMS, A3 Reports, PCRFor Customer SubaruKnowledge of Customer Specifics Requirements that includes: Customer Portal, A3 Reports, PCR, PRC,For Customer Kia/HyundaiKnowledge of Customer Specifics Requirements that includes: Customer Portal, ISIR, VATZ, 2 Panel – 3 Panel, 4MsFor Customer BMWKnowledge of Customer Specifics Requirements that includes: Customer Portal B2B, LPKM, PPM, 8D, IPQ, Part Quality and ProductionFor MercedesKnowledge of Customer Specifics Requirements that includes: Daimler Supplier Portal, Argus, Certus, DocMaster, PIA, SQMS, STARTWhat We OfferAccess to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG,



etc.)Extensive training opportunities through our own HARMAN UniversityCompetitive wellness benefits"Be Brilliant" employee recognition and rewards programAn inclusive and diverse work environment that fosters and encourages professional and personal developmentYou Belong HereHARMAN is committed to making every employee feel welcomed, valued, and empowered.
No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique.
We also recognize that learning is a lifelong pursuit and want you to flourish.
We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.About HARMAN: Where Innovation Unleashes Next-Level TechnologyEver since the ****s, we've been amplifying the sense of sound.
Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences.
Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands.
Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.If you're ready to innovate and do work that makes a lasting impact, join our talent community today!
HARMAN is proud to be an Equal Opportunity employer.
HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our general colleagues and customers.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.
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📌 Manufacturing Quality (Ciudad Juárez)
🏢 Harman International
📍 Ciudad Juárez