**Ratings Operations Specialist**:
- Mexico City, Mexico; Sao Paulo, Brazil
- Operations Group
- ******
**Job Description**:
**About The Role**:
**Grade Level (for internal use)**:
08
** About the Role/The Team**:
The Ratings Operations Specialist (ROS) is a critical role in enabling the effective and efficient operations of S&P;'s global Ratings processes and playing a key part in driving end to end process simplification to meet customer needs.
As a strategic partner to multiple stakeholders across the organization (Commercial, Data, Analytical, Compliance, Technology, etc.), the Operations Specialist uses their business knowledge and operational acumen to continuously improve operational processes and align to business value.
**Responsibilities and Impact**:
This role is one with global impact and coverage across the practice supported and across the broader data, technology and operations community.
This role works closely with Commercial, Technology and Data teams to connect transformation initiatives with analytical and other end users.
The role also works with Analytical Managers and their teams to ensure a high level of operational efficiency, problem solving, and innovation.
- Complete key steps of the end-to-end ratings process with pace and quality for low and medium complexity jobs for one practice independently to meet customer needs.
- Support team priorities (job processing, continuous improvement, change management) with pace and quality to meet customer needs
- Show proficient understanding of the end-to-end ratings process, knowledge of SOPs, operating manuals, standard work
- Guide and support analysts and other business partners through the ratings process, as well as support change management of improvement efforts
- Voice continuous improvement needs,



participate in problem solving and process improvement efforts to live the ROS mission and achieve the ROS vision
- Understand the role of Ratings Operations and its alignment with other functions within S&P.;
Connect key partners to solve business problems, participate in improvement efforts to meet customer needs
- Have a learning mindset and actively advance your skills, leveraging your development plan and the ROS skills matrix
- Understand key metrics to support the management and improvement efforts of ROS
- Support team members and work collaboratively to live the ROS mission and achieve the ROS vision
**What**W**e're**L**ooking**F**or**:
**Basic Required Qualifications**:
- A Bachelor's degree is required
- At least one year of applicable professional experience such as an operations, or client-facing role
- Must be able to prioritize, multitask and stay poised in a fast-paced, high-pressure environment while also ensuring the highest quality output
- Comprehensive English communication skills (Intermediate level reading, speaking, and writing) are required
- Excellent interpersonal, written, and verbal communication skills with a particular focus on customer service are required
- Must have the ability to work effectively and collaboratively with a variety of business partners in a team-oriented, global environment
- A strong ability to guide and influence colleagues and stakeholders is required




- Must be an adaptable self-starter who is wants to take the initiative and drive tasks to completion with strong execution
**All resumes must be submitted in English for consideration.
**
**About S&P; Global Ratings**
At S&P; Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction.
By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.
S&P; Global Ratings is a division of S&P; Global (NYSE: SPGI).
S&P; Integral is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.
With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.
**What's In It For**You?
**
**Our Purpose**:
Progress is not a self-starter.
It requires a catalyst to be set in motion.
Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day.
We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow.
At S&P; Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities.
We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuance

📌 Ratings Operations Specialist (Xico)
🏢 S&P Global
📍 Xico