Key Responsibilities

Collections &

- Account Management

- Track, record, and reconcile assigned customer accounts.

- Contact past-due customers to request payment and resolve outstanding balances.

- Process payments and assist with arranging payment timelines or installment plans when necessary.

- Identify gaps in supporting documentation or invoices and notify the assigned collector.

Invoice &

- Documentation Management

- Provide required invoice documentation to customers, including printing, resubmitting, uploading, or emailing materials to support payment processing.

- Ensure all paperwork is accurate, complete, and available to support timely collections.

Reporting &

- Data Analysis

- Pull data sets from FA&P; portals for analysis.

- Extract data from the accounting system and combine it with BI tool outputs.

- Prepare customer-specific reports according to required deadlines.

Administrative Support &

- Continuous Improvement





- Support the Collections Team with administrative duties related to accounts receivable.

- Participate in continuous improvement initiatives to increase efficiency and accuracy within the team.

Minimum Requirements

- Bachelors Degree

- 3 years of experience in collections, accounts receivable, billing, customer service, or a related administrative role.

- Basic understanding of invoicing, payment processing, and account reconciliation.

- Ability to work with datasets (Excel, CSV files, BI tools) and create simple reports.

- Strong communication skills for contacting customers regarding past-due accounts.

- Ability to multitask, meet deadlines, and maintain accuracy in time-sensitive situations.

- Proficiency with Microsoft Office (Excel, Outlook, Teams) and familiarity with accounting/ERP systems.

📌 Collections Specialist (Monterrey)
🏢 ProTrans International
📍 Monterrey