ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Oversee daily customer service operations including order entry, scheduling, updates, and issue resolution.

- Collaborate with Production, Planning, Purchasing, and Logistics teams to align customer orders with production capacity and material availability.

- Lead weekly and daily production planning meetings; communicate priorities and constraints to internal stakeholders.

- Monitor order progress and proactively address delays, bottlenecks, or capacity conflicts.

- Ensure accurate input and maintenance of customer purchase orders, forecasts, and delivery requirements.

- Analyze customer demand patterns to support forecasting and production planning.

- Improve processes involving order management, communication flow, and production schedule visibility.

- Manage escalations, customer complaints,



and service recovery actions.

- Generate and review key customer and production planning metrics.

- Maintain strong relationships with key accounts to understand expectations and future requirements.

- Support continuous improvement initiatives related to lead times, schedule adherence, and customer satisfaction.

EDUCATION AND EXPERIENCE:

- Bachelor’s degree in Business, Supply Chain, Operations Management, or related field.

- 3–5+ years of experience in customer service within a manufacturing environment.

- Experience in production planning or scheduling strongly preferred.

- Prior supervisory or team-lead experience recommended.

📌 CUSTOMER SERVICE MANAGER (Celaya)
🏢 Candidate Experience Site
📍 Celaya