Customer Success Representative (Automotive Scheduling) About Hirably At Hirably, we connect exceptional talent with the best opportunities. We're looking for a Customer Success Representative to join our fully remote team, delivering top-tier service experiences to clients in the automotive industry.

Position Details Location: 100% remote.

Salary: $20,000 MXN net per month. Christmas bonus (aguinaldo): 15 days.

Vacation: 12 days.

Role Overview As a Customer Success Representative, you'll serve as the first point of contact for customers scheduling automotive service appointments. You'll manage both inbound and outbound communications, following established processes and delivering a high-quality customer experience. This role requires strong attention to detail, excellent communication skills, and the ability to meet daily performance expectations.

Core Responsibilities Inbound Service Calls

Answer incoming service calls promptly and professionally. Gather customer information using approved verification steps (name, callback number, email, VIN/vehicle, mileage). Identify customer service needs, confirm required services, and schedule appointments according to guidelines. Document all interactions accurately in the CRM. Handle a minimum of 50 inbound calls per day.

Outbound Service Calls

Complete 400 outbound dials per day (full-time).



Maintain a minimum 15% appointment set conversion rate. Make follow-up calls for declined work, maintenance reminders, missed appointments, and overdue service opportunities. Update customer records and log outcomes accurately.

Customer Verification Expectations

Introduce yourself and brand on behalf of the client. Confirm whether the customer is scheduling today. Identify if the customer is new or returning. Verify phone number, email address, and name. Confirm vehicle information and mileage. Review service requests or recommended maintenance. Ask transportation preference (waiting, shuttle, loaner, etc.). Offer the first available appointment date/time. Confirm final appointment details.

What We're Looking For Strong verbal communication and active listening skills. Ability to follow structured scripts and call flows. High level of organization and attention to detail. Ability to multitask across several systems. Strong typing and computer navigation skills. Excellent customer service and professionalism. Ability to handle high call volumes with consistency.

Technical

Requirements ~ High-speed internet capable of supporting multiple scheduling systems and call software without interruption.

Important note: the hiring process includes a scheduled interview as a mandatory step.

📌 Customer Success Agent- START IMMEDIATELY! (México)
🏢 Hirably
📍 México