Do you have a passion for technology and providing excellent customer service?

Join Holly.AI, a fast-growing healthtech scaleup revolutionizing how medical practices connect with patients. We're looking for motivated, customer-focused individuals to grow with us.

If this feels like a match, we want to hear from you.

About Us: Holly AI is an AI-powered platform helping US healthcare providers manage their patients’ communication today. An AI-powered front desk agent that automates patient journey workflows —from scheduling to no-show recovery, payment follow-ups, and answering patient inquiries through natural, human-like conversations via Voice, SMS, and Web.

Founded by a team of serial entrepreneurs with +10 years of experience in AI, we seek talented professionals eager to develop new skills and tackle ambitious goals. Role Overview:

The Customer Success Specialist is responsible for ensuring our US clients achieve success with Holly AI by delivering an exceptional customer experience throughout the customer lifecycle. You will work directly with medical practices, guiding them through onboarding, training, adoption, and ongoing support while building long-term relationships that drive retention and customer satisfaction. This role is idóneo for someone who enjoys working with clients, is highly analytical, learns technical concepts quickly, and is excited to become an expert in AI-powered healthcare technology.

You will serve as the bridge between our customers and our internal Product, Engineering, and Operations teams. Responsibilities:

Own the customer journey from onboarding through long-term account management.

Lead onboarding sessions and customer training for new US clients.

Build trusted relationships with customer stakeholders and act as their primary point of contact.

Monitor customer health, product adoption, and usage metrics to identify risks and growth opportunities.





Troubleshoot customer issues and coordinate with internal teams to ensure timely resolution.

Gather customer feedback and communicate product improvement opportunities to Product and Engineering.

Conduct regular business reviews with customers and proactively recommend best practices.

Support customer renewals, expansions, and cross-sell opportunities alongside the Sales team.

Maintain accurate customer records and activities within the CRM.

Become a product expert capable of explaining both business and technical concepts to customers.

Skills / Requirements

Bachelor's degree in Business Administration, Industrial Engineering, Business Engineering, Management, or another business-related or analytical field.

2+ years of experience in Customer Success, Account Management, Customer Support, Implementation, Consulting, or another client-facing role within a technology company.

Professional English proficiency (C1/C2) with excellent written and verbal communication skills. You will work directly with US customers every day.

Strong business acumen with the ability to understand customer operations and identify opportunities to improve outcomes.

Fast learner with the ability to quickly understand technical products and explain them clearly to non-technical users.

Strong organizational and project management skills with the ability to manage multiple customer accounts simultaneously.

Excellent problem-solving and analytical thinking skills.

Comfortable working with CRM platforms and productivity tools (HubSpot, Salesforce, Google Workspace, etc.).

Experience in SaaS is preferred.

Experience in healthcare or healthtech is a plus.

The Customer Success

Specialist will enjoy

Work-from-home The chance to be a key player at a scaleup that’s growing fast and revolutionizing the healthcare space in the US.

An incredible international team of smart and supportive people.

Monthly Salary range 35K - 40K MXN depending on experience. + performance bonuses.

📌 Customer Success Specialist (Ciudad de México)
🏢 Holly by Nimblr.ai
📍 Ciudad de México