I’m helping CrewBloom find a top candidate to join their team full-time for the role of Healthcare Case Coordinator (Spanish) .

You will drive clinical continuity and operational excellence by managing vital care logistics.

Compensation:

Provide your expected compensation while applying

Location:

Remote (anywhere)

Mission of CrewBloom:

"To make remote hiring effortless by connecting businesses with vetted integral talent through a fast, risk-free, and seamless process."

What makes you a strong candidate:

- You are proficient in Zoho CRM, Utilization management, Service continuity, Scheduling, Performance metrics, Operations.
- English - Conversational

Responsibilities and more: The ABA Case Coordinator is a high-impact operations professional responsible for the seamless execution of client-therapist scheduling, authorization management, and service continuity. Positioned at the vital junction of clinical operations and client services, this role ensures that every client receives their prescribed care while therapists maintain balanced, efficient schedules. This is a proactive, high-ownership role.

You are not just managing a calendar; you are driving the organization’s ability to meet clinical outcomes, maintain Medicaid compliance, and retain a satisfied workforce through precision, urgency, and professional problem-solving.

Strategic Scheduling & Staffing:

- Precision Matching: Pair RBTs/BTs with clients based on location, availability, language, and clinical fit.
- Schedule Optimization: Build and oversee comprehensive weekly/monthly schedules for the entire caseload.
- Rapid Response: Resolve scheduling disruptions (cancellations or PTO) with same-day urgency to maintain continuity of care.
- Capacity Monitoring:



Track therapist workloads to prevent burnout while ensuring maximum coverage across service areas.

Authorization & Regulatory Compliance:
- Utilization Tracking: Monitor authorized hours to ensure full usage within approval windows, preventing revenue loss and ensuring Medicaid adherence.
- Proactive Renewals: Alert clinical and billing departments of upcoming authorization expirations well in advance.
- Data Integrity: Maintain meticulous, real-time records within Zoho and other EHR systems to ensure audit-ready documentation.

Cross-Functional Coordination:
- Primary Liaison: Act as the central point of contact for therapists regarding caseloads and logistics.
- Clinical Collaboration: Partner with BCBAs to ensure scheduling aligns with treatment plans and supervision mandates.
- Family Engagement: Communicate professionally with client families regarding session updates and confirmations.
- Onboarding Support: Work with the Intake team to transition new clients from approval to their first session smoothly.

Data Management & Reporting:
- Performance Metrics: Generate weekly reports for the Operations team detailing coverage rates, utilization, and staffing gaps.
- Trend Analysis: Identify and flag patterns in cancellations or no-shows to inform future workforce planning.
- Real-Time Updates:



Ensure all data entry in Zoho is completed on the same business day the change occurs.

Candidate Profile
- Organizational Expert: Capable of juggling a high-volume caseload without losing sight of the details.
- Effective Communicator: Able to navigate sensitive conversations with families and technical discussions with clinical leadership.
- Accountability-Driven: A self-starter who thrives in fast-paced environments and prioritizes tasks based on urgency and impact.
- Tech-Savvy: Proficient in Google Workspace/Microsoft Office and experienced with EHR or CRM platforms (Zoho experience is a plus).
- Accuracy-Focused: A zero-error mindset regarding data entry and compliance documentation.

Minimum Technical and Work Environment Requirements:
- Internet Connection: Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connection must be capable of supporting work during a power outage.
- Primary Device: Desktop or laptop equipped with at least Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
- Backup Device: Must meet or exceed the performance of an Intel Core i3 processor.
- Must be functional during power interruptions.
- Peripherals and Workspace: A functioning webcam.
- A noise-canceling USB headset.
- A quiet, dedicated home office space.
- A smartphone for communication and verification purposes.

Your potential leader(s):

- Adrita Ray - I find the people who make great teams possible. I’m responsible for identifying high-potential candidates across the globe.

📌 Healthcare Case Coordinator (Spanish) (México)
🏢 Emma of Torre.ai
📍 México