**Job Summary**
We're seeking a proactive **Customer Service Specialist** to develop and maintain strong relationships with our **MedSpa and Dermatology** clients.
You'll provide top-notch support, ensuring customer satisfaction and assisting our sales team.
**Your Responsibilities as Customer Service Representative**:
- **Build Customer Relationships**: Establish relationships with key customers and their stakeholders by partnering with the executive and sales teams.
- **Order Management**: Oversee customer order management, including tracking, updates, and issue resolution.
Ensure all orders are processed accurately and delivered on schedule.
- **Problem Solving**: Handle customer complaints, providing appropriate solutions and alternatives within the time limits and following up to ensure resolution.
- **Record Keeping**: Maintain detailed records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
- **Collaboration and Communication**: Collaborate with internal teams, including logistics, sales teams, and other functions as required, to ensure a seamless customer experience.
- **Social Media Mining**:



Use Instagram and other social media platforms to mine for leads.
- **Feedback and Improvement**: Engage customers for their feedback on services and treatments.
Provide feedback on the efficiency of the customer service process and make suggestions for improvement.
- **Medical Product/Procedure Knowledge**: Develop a deep understanding of the **MedSpa** procedures, products, and services to accurately address customer inquiries and concerns.
- **Sales Support**: Upsell products and services when appropriate or refer opportunities to sales team members.
**Requirements**:
- **Proficiency in spoken English**:
- **Proficiency in writing and grammar in English**:
- **Detail-oriented**:
- **Excellent service-oriented mindset**:
- **Experience in customer service, with strong telephone etiquette**:
- **Proficient in data entry, CRM systems, and Microsoft Office Suite**:
- **Excellent communication skills, multitasking ability, and adaptability to different personalities**
Pay: $15,****** per month
Work Location: Remote

📌 Customer Service Specialist - Remote Position Based In Guadalajara, Mexico
🏢 REINVENTING BRANDS
📍 Guadalajara