? Rose Harper Law, LLC | Serving NY, NJ & PA (Spanish-Speaking Clients)

Rose Harper Law, LLC is seeking a high-performing Personal Injury Case Manager to join our growing remote team.

We are a mission-driven law firm dedicated to serving the Hispanic community with integrity, compassion, and results. Guided by our core values—faith, service, accountability, leadership, and loyalty—we are building a team that thrives on ownership, efficiency, and excellence.

About the Role

As a Case Manager, you will be responsible for driving cases from intake through settlement readiness, ensuring timely treatment, complete documentation, and an exceptional client experience.

This is a KPI-driven role where your performance directly impacts case velocity, client satisfaction, and firm profitability.

Key Responsibilities

- Manage a caseload of 120–200 personal injury cases (pre-litigation & litigation support)
- Ensure clients begin and continue medical treatment without gaps
- Monitor case progress and proactively move cases toward demand readiness
- Identify and secure all medical records, bills, and supporting documentation
- Maintain organized, attorney-ready files at all times
- Communicate consistently with clients and educate them on the process
- Identify and track liens (Medicare, Medicaid, private, ERISA)
- Support attorneys with demands, case summaries, and litigation prep
- Escalate delays, risks, or stagnation issues immediately
- Performance Expectations (KPIs)
- Cases moving efficiently toward MMI and settlement readiness




- ≥95% of records and bills obtained before demand
- Client response time ≤ 1 business day
- 0 missed deadlines or compliance errors
- High client satisfaction (4.9+/5)
- Consistent output of demands, summaries, and case updates

Requirements
- 2+ years of Personal Injury Case Management experience
- Strong understanding of medical treatment workflows & documentation
- Experience handling liens and insurance processes
- Bilingual English (C1) / Spanish
- Experience with case management systems (e.g., Filevine), CRMs, e-signatures
- Availability during U.S. Eastern Time
- High attention to detail, organization, and accountability

Preferred
- Experience in NY, NJ, or PA personal injury cases
- Exposure to litigation and demand package preparation

Why Join Us
- 100% Remote, multicultural team
- High-performance, KPI-driven environment
- Growth opportunities
- Work that directly impacts clients’ lives
- 1-hour paid lunch break
- At 90 Days: 5 paid sick days/year
- At 1 Year: 10 PTO days/year (accrued monthly), 5 paid U.S. holidays/year, 4 paid local holidays/year
- Additional PTO / personal days (as per policy)
- $1,100 - $1,300 DOE

Laptop Requirements
- Windows 10/11 or macOS (recent version)
- Minimum 8GB RAM (16GB preferred), i5 processor or better
- Reliable internet connection (25 Mbps minimum) with webcam and headset

? Apply Now Submit your CV in English via email: [email protected]

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📌 Legal Case Manager (Remote) (México)
🏢 Rose Harper Law
📍 México