Overview The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.
POSITION: Customer Support Back-Office Officer
INDUSTRY: Logistic Company
WORK SCHEDULE: Monday to Friday
SALARY: Php18,000-Php25,000
BENEFITS:
HMO
13th Month Pay

Job Requirements Bachelor’s degree holder
With at least 1-2 years of experience as a Customer Service Staff
Can attend face to face interview
Can start as soon as possible

Job Responsibilities Handles daily back-office customer service operations, responding to client inquiries via email and phone
Ensures all customer requests are addressed in a timely, accurate, and professional manner
Provides support to team members by sharing product knowledge, best practices,



and process guidance
Prepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trends
Acts as a key point of contact for escalated back-office customer concerns, working toward effective resolution

Working Location Laguna Technopark Gate 1, City of Santa Rosa. City of Santa Rosa, Laguna, Philippines

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📌 Customer Support Back-Office Officer (Veracruz)
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