Overview HR Lead | Automotive Industry | Talent Acquisition | Org. Development | Benefits & Perks
About Jetour Soueast México is a Chinese automobile brand launched in 2019 by Chery under its Chery Commercial Vehicles division. It is presented as Chery's affordable brand in the crossover and SUV segment. The Jetour product lineup includes configurations for 5, 6, or 7 seats with options for internal combustion engines, electric vehicles, plug-in hybrids, and potentially hydrogen propulsion systems. The brand name is pronounced "Jietu" and can be translated as "road to victory."
Soueast Motor Corporation , founded in 1995, is a Chinese company based in Fuzhou, Fujian Province. It manufactures vehicles and has expanded its product range to include sedans, SUVs, and electric vehicles.
Purpose Responsible for managing the Customer Experience of the Dealer Network within the following scope:
Customer Experience strategy implementation
Voice of the customer
Change management
Customer Care
Responsibilities NPS management
Coordinate the CSI foundations and steer the customer-centric culture (surveys, MYS, CSAT, OSAT, internal awareness, etc.)




Implement and manage the customer journey concept
Adjust and implement the PSA culture nationwide with a clear and pragmatic scope
Co-create a customer experience image and atmosphere standards. Implement it at dealership level and sustain all initiatives and projects in this regard
Manage the Sales Process standards and create a system that maintains and improves it proactively
Steer and propose optimization and lean projects among all the VSM
Experience / Education Bachelor’s degree in industrial engineering, business administration, marketing, communication, or related fields
More than 4 years in automotive dealer department from other OEM’s retail business
More than 3 years in change management and/or customer experience projects
Achievement Orientation, Planning and Organizing, Negotiation and Influence, Leading Self Innovation and Effective Communication
Advanced Office tools
Seniority level Mid-Senior level
Employment type Full-time
Job function Customer Service

#J-18808-Ljbffr

📌 Customer Experience Coordinator (Nezahualcóyotl)
🏢 Jetour Soueast México
📍 Nezahualcóyotl