bilingual call center agent

location: on-site

position overview

we are looking for a 100% bilingual call center agent to join our team. This role requires constant interaction with customers located in the united states , providing high-quality customer service and sales support over the phone. The ideal candidate must feel confident communicating in english on a daily basis , as all customer interactions will be conducted in english.

this position is idóneo for professionals with a strong customer service mindset, sales orientation, and the ability to manage multiple requests while delivering an excellent customer experience.

key responsibilities

- handle inbound and outbound calls with u.s.-based customers in english .
- provide support regarding claims, orders, and customer complaints .
- perform telephone sales and follow up on assigned customer portfolios.
- ensure achievement of sales and service objectives .
- track and follow up on customer requests until resolution.
- coordinate with internal teams such as sales, logistics,



and technical service .
- maintain accurate records in digital platforms and systems.

requirements

- education: bachelor’s degree (required).
- language skills:
- advanced english level (b2–c1) – mandatory .
- this is a 100% bilingual position ; continuous communication with u.s. customers is required.
- experience:
- at least 1 year of experience in customer service and/or sales processes.
- experience using digital platforms for buying and selling is a plus.
- technical skills:
- basic to intermediate proficiency in microsoft office or delivery/sales platforms .
- availability:

desired skills

- excellent verbal communication skills in english .
- strong customer service and problem-solving skills.
- sales-oriented mindset with a focus on results.
- ability to work in a fast-paced, phone-based environment.
- team player with strong organizational skills.

📌 Bilingual call center agent (México)
🏢 Grupo Modelo
📍 México