Hiring: General Manager – Client Service / Customer Support (RCM)
Location: Guadalajara, Mexico

About AGS Health
AGS Health is a leading strategic growth partner to healthcare providers across the U.S. Working alongside each client as one team, we improve revenue cycle performance by orchestrating data, AI, automation, and human expertise across every workflow. Our proven model complements customers' existing teams, technology, and processes, deploying the right capabilities to improve efficiency, strengthen financial performance, and enhance the patient financial experience. Supported by a integral team of more than 16,000 clinical and revenue cycle experts across onshore, nearshore, and offshore locations, AGS Health helps customers achieve measurable results across diverse care settings and specialties.

Role Overview
As a General Manager, you will le ad end-to-end Customer Service / Contact Support operati ons within Revenue Cycle Management (RCM), managing large teams, overseeing financial performance, and ensuring outstanding client outcomes.You will o wn P&L;, client relationships, operational delivery, and talent strat egy, while driving efficiency, transformation, and business growth.

Key Responsibilities
Operations & Delivery Excel
Lead large-s cale customer service opera tions (patient billing, collections, insurance follow-ups, payment posting)
Ma nage P&L;, budgets, and cost optimiz ation across multiple sites
D rive SLA adherence, operational efficiency, and process excellence initia tives
Monitor performance dashboards and implement improvements in reporting and governance
Lead capacity planning, workforce optimization, and business continuity strategies
Client & Stakeholder Management
Build and stren gthen client relatio nships and act as a trusted advisor




Lead key client interactions incl uding MBRs, QBRs, and escalation r eviews
Partner with stakeholders to identify opportunitie s for account growth and service exp ansion
Stay updated on market trends and regulatory changes to enhance client value

Strategy & Transformatio n
Drive continuous improvement and digital transformation init iatives
Collaborate with cross-functional teams (HR, IT, Transformation, Talent Development)
Leverage technology and best practices to improve service delivery

Leadership & Talent Management
Lead and mentor 3–5 direct reports and 400–600+ team members.
F oster a high-performance, inclusive, and customer-centric culture
Partner with HR & TA t eams on hiring, retention, and talent dev elopment
Support training, coaching, and employee engagement initiatives

What We’re Looking For

✔ Added Advantage for expe rience in U.S. Healthcare RCM operations
✔ Minimum 7 years in leadership roles in Customer Service / Conta ct Support
✔ Proven experience managing large teams (400+ workforce preferred)
✔ Strong exp ertise in P&L; management, cost optimization, and multi-site operations
✔ Deep underst anding of patient financial services & call center operations
✔ Expe rience in process improvement methodologies (Lean Six Sigma preferred)
✔ Strong client management and stakeholder engagement skills
✔ Kno wledge of healthcare complian ce (HIPAA)
✔ Fluent in English a nd Spanish
✔ MBA preferred

Why Join AGS Health?
W ork with a global leader in hea lthcare
RCM Lead large-scale, high-impact operations
Be part of a growth-focused, innovation-driven o rganization
Competitive compensation + performance bonus+ benefits

Ready to lead and transform healthcare customer service operations? Apply now or share y our profile!

📌 General Manager Contact Support (Guadalajara)
🏢 AGS Health
📍 Guadalajara