Hiring: General Manager – Client Service / Customer Support (RCM)
About AGS Health
AGS Health is a leading strategic growth partner to healthcare providers across the U.Working alongside each client as one team, we improve revenue cycle performance by orchestrating data, AI, automation, and human expertise across every workflow. Our proven model complements customers' existing teams, technology, and processes, deploying the right capabilities to improve efficiency, strengthen financial performance, and enhance the patient financial experience. Supported by a integral team of more than 16,000 clinical and revenue cycle experts across onshore, nearshore, and offshore locations, AGS Health helps customers achieve measurable results across diverse care settings and specialties.

As a General Manager, you will le ad end-to-end Customer Service / Contact Support operati ons within Revenue Cycle Management (RCM), managing large teams, overseeing financial performance, and ensuring outstanding client outcomes.Operations & Delivery Excel
Lead large-s cale customer service opera tions (patient billing, collections, insurance follow-ups, payment posting)
Ma nage P&L;, budgets, and cost optimiz ation across multiple sites




Monitor performance dashboards and implement improvements in reporting and governance
Lead capacity planning, workforce optimization, and business continuity strategies
Client & Stakeholder Management
Partner with stakeholders to identify opportunitie s for account growth and service exp ansion
Drive continuous improvement and digital transformation init iatives
Leverage technology and best practices to improve service delivery

Leadership & Talent Management
F oster a high-performance, inclusive, and customer-centric culture
Support training, coaching, and employee engagement initiatives

Minimum 7 years in leadership roles in Customer Service / Conta ct Support
✔ Strong exp ertise in P&L; management, cost optimization, and multi-site operations
✔ Deep underst anding of patient financial services & call center operations
✔ Strong client management and stakeholder engagement skills
✔ Fluent in English a nd Spanish
✔ MBA preferred

W ork with a global leader in hea lthcare
Competitive compensation + performance bonus+ benefits

Ready to lead and transform healthcare customer service operations?

📌 General Manager Contact Support (Guadalajara)
🏢 AGS Health
📍 Guadalajara