In addition to Epson's policies and procedures, principal accountabilities include, but are not limited to:

Responsibilities

- Provide support for warranty extensions, on‑site services, technical training, and special events for service centers.
- Review and process monthly payments for each Authorized Service Center (CSA).
- Conduct on‑site or virtual audits with CSAs.
- Manage and control consignment inventory for CSAs.
- Manage and develop access credentials for new Authorized Service Centers.
- Follow up on service claims and assistance requests.
- Provide relevant information to support decision‑making.
- Measure CSA performance and ratings.
- Administer warranty orders.
- Control consignment warehouses and product allocations.
- Ensure that Authorized Service Centers comply with Epson procedures and standards.

Qualifications

- 2 to 5 years of experience managing service centers and/or vendors in technology companies.
- Bachelor’s degree in Administration, Engineering, or related fields.
- Intermediate MS Office (Excel, PowerPoint, Word).
- Agile and effective communication, strong problem‑solving and results orientation, active listening, and adaptability to work with diverse teams and vendors.

📌 Service Center Specialist (Ciudad de México)
🏢 Epson America
📍 Ciudad de México