NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Software Development Advisor to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Role: Engineering Support Level 3 - Controls Engineering, Support experience preferably in 4-10 years range

Responsibilities:

- Investigate and drive support resolution with internal stake holders and other Controls Engineering teams. Serve as point of escalation for support issues from Controls Engineering
- Work closely with the engineering team to drive resolution of client issues.
- Look for opportunities to automate existing process and use AI tooling.
- Manage incidents and Post Mortems. Ensure SLOs are met and clients are kept informed and happy.
- Create documentation /runbooks and code snippets to share with clients and internal engineering teams

Key criteria:





- Must be comfortable coding and debugging in Java or Python. Experience of Kubernetes and front end development tools such as REACT an advantage.
- Must have experience in a support role and role will require shifts including bank holidays. Experience managing incidents.
- Must have presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
- Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.
- Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins.
- work experience on SDLC, LINUX system platforms.
- Good Knowledge of CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins.Production Support & Incident Management
- Provide L3 support for complex production issues, including deep analysis, debugging, code-level fixes, and end-to-end

📌 Software Development Advisor (Centro)
🏢 Ntt Data
📍 Centro