JobsCompaniesBlogPricing Search jobs ContactSign inSign up ← Back to all jobs Search Keywords Category Country City Work Mode Seniority Level Support Team Lead Scale AI Customer Success & Support Mexico City Mexico Remote Lead Permanent Jul 30, 2026 Apply on Company Website → What You'll Do Lead, coach, and develop a team of Support Specialists through regular 1:1s and performance conversations. Monitor and evaluate team performance across quality, productivity, and adherence metrics. Manage day-to-day team operations including ticket queue health and schedule adherence.

Serve as the primary escalation point for complex contributor issues and support agents with difficult tickets.

What We're Looking For Minimum 2 years of direct people management experience in a customer support or operations environment. Strong written and verbal communication skills in English. Proficiency in support and collaboration tools including Zendesk, Slack, and Google Workspace.

Additional Information Experience Level

Lead / Principal Employment Type permanent Work Mode Remote Similar Jobs Operations Associate, TaxJar Support Stripe Supervisión de People Business Partner - Mercado Envíos Mercado Libre Supervisión de Atracción de Talento Masivo para Mercado Envíos Mercado Libre Company About

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📌 Support Team Lead (Ciudad de México)
🏢 Lato Jobs
📍 Ciudad de México