We are seeking an IT Support Specialist to provide onsite end‑user support, office infrastructure support, asset management, and project‑based IT services. This is a one‑time dispatch role, requiring onsite support for a specific assignment or project. The role involves troubleshooting, device lifecycle management, office IT infrastructure support, inventory management, and coordination with remote technical teams and third‑party vendors.

Key Responsibilities

End‑User Support

- Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux).
- Provision, deploy, replace, and decommission IT equipment.
- Troubleshoot hardware, software, connectivity, and user‑related issues.
- Coordinate escalations with Level 2 support teams.

Office Infrastructure Support

- Support office IT services including network connectivity, printing, voice, AV, and workplace technologies.
- Install, maintain, and troubleshoot switches, routers, access points, and related infrastructure equipment.
- Assist with smart office solutions, digital signage, and conference room technologies.
- Coordinate with vendors and support scheduled maintenance activities.





Asset Management

- Conduct inventory audits and maintain accurate asset records.
- Receive, register, label, image, deploy, track, and maintain IT assets.
- Coordinate warranty repairs, device redeployment, disposal, and stock management.
- Ensure compliance with asset management policies and audit requirements.

Project & Site Support

- Support office moves, hardware refreshes, equipment relocations, and infrastructure projects.
- Assist with business events, demonstrations, and technology deployments.
- Provide remote hands support and escort third‑party vendors when required.

Required Skills

- Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure.
- Basic networking knowledge (LAN, Wi‑Fi, switches, routers, and access points).
- Experience with hardware asset management and inventory control.
- Strong troubleshooting, documentation, and customer service skills.
- Ability to work independently and coordinate with remote support teams and vendors.

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📌 IT Support Specialist (Onsite) – One-Time Dispatch (El Salto)
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📍 El Salto