Job Description

The Advanced Customer Support (ACS) team of Oracle NetSuite Professional Services is seeking a senior‑level consultant, ideally with software industry experience. ACS is an umbrella subscription service that provides functional and technical ERP sustainment to drive continuous NetSuite improvement and value for our customers.

Responsibilities

- Participate in the identification and documentation of customer NetSuite value gaps using the proprietary SuiteReview methodology.
- Participate in driving the approach to remediate gaps and reach consensus with the Customer.
- Work with customers to remediate highest priority gaps.
- Architect solutions for complex business requirements, including configuration, integration, and technical components, in partnership with the Technical Services team.
- Define detailed functional requirements for automations and integrations to NetSuite.
- Work with TS team to design and unit test automations and integrations.
- Perform quality reviews of deliverables developed by other team members.
- Continue to increase product knowledge and pursue relevant certifications.
- Collaborate with other ACS teams, including Technical, Product, Sales, and Horizontal groups.
- Follow essential internal business processes aligned toward delighting our customers.

Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that require independent judgment to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within time and budget constraints.



May act as the team lead on projects, providing coaching, guidance, and feedback to develop team members’ skills, consult with management of customer organizations, participate in business development activities, and develop and lead detailed solutions for moderately complex projects.

Preferred Qualifications

- 6+ years of overall relevant domain experience in one or more of NetSuite’s core vertical markets.
- Strong NetSuite ERP experience.
- 2+ years of external consulting role experience with sustained C‑suite interactions.
- Experience with defining requirements for complex customizations and integrations.
- Proven custom development analysis, design, and testing skills.
- Strong communication skills.
- Knowledge and experience with SuiteProjects, Advanced Revenue, SuiteBilling and other advanced accounting processes.
- Ability to evolve customer business processes based on leading practices.
- Passion for driving customer satisfaction.
- Project and/or team leadership experience.
- Finance and/or accounting professional and/or academic background a plus.
- NetSuite ERP Consultant or other relevant product certifications a plus.
- Ability to use a team of people with a broad range of functional, process, organizational change, and technical skills.
- Ability to synthesize information into a coherent story, strategic vision, and implementation roadmap.
- Travel requirement: modest to moderate, as appropriate.

Qualifications

Career Level - IC3.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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📌 Sr Principal Consultant - Software - NetSuite Managed Services (ACS) / Remote (Centro)
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📍 Centro