Descripción y detalle de las actividades**Responsibilities**:- Manage and monitor overdue accounts to ensure timely collections.- Prioritize collections on large dollar amounts to drive working capital improvements.- Make outbound calls to direct customers with overdue payments to ensure timely resolution and payment collection.- Maintain accurate records of customer interactions and payment statuses.- Send statements, invoice copies, supporting documents to customers as required.- Responsible for research, analysis and problem solving of customer deductions and disputes (shortages, pricing, freight, etc) using Get paid and SAP tools.- Must recognize when to escalate account issues.- Take the necessary actions to maintain the highest level of customer satisfaction.- Provide timely assistance and resolution to customers on AR-related concerns.- Negotiate payment schedules with customers, to allow for continued shipments, while eliminating the past due balance.- Work closely with Sales, Customer Service, Pricing, Logistics, to resolve any issues.- Support team members and works toward accomplishing individual and team goals.- Prioritize collections on large dollar amounts to drive working capital improvements.- Understand and follow all Credit & Collection related policies and procedures.- Assist with specific projects when required.- Work closely with e-billing team to make sure invoices are uploaded to customer's portals.- Provide excellent customer service by addressing inquiries, resolving issues,



and offering support to customers regarding their accounts.- Collaborate with internal teams to resolve customer payment issues effectively.Experiência y requisitos**Qualifications**:- Strong organizational and time-management skills.- Attention to detail.- Fluent in English, with Excellent verbal and written communication skills.- Finance/Accounting/Business related studies.- Enthusiastic, self-motivated.- Ability to meet a 75 call average each day which is both inbound and outbound call totals.- Ability to work in a fast paced environment (multitask, sense of urgency).- Strong analytical and problem solving skills.- Strong customer service skills (work involves interaction with internal and external customers).- Microsoft Excel - Medium level.- SAP experience- Diversity awareness, inclusive behavior.- Understand and follow all Credit &Collection; related policies and procedures.**Experience**:- 2+ years of Accounts Receivable or Accounting related experience- If position is to manage Brady Mexico's portfolios, experience with Mexico's electronic invoicing SAT requirements and regulations.Beneficios- Beneficios de acuerdo a la LFT- Seguro de vida- Fondo de ahorro- Protegido de gastos médicos- Bonos anuales- Comedor- Transporte- Servicios medicos en planta**Número de vacantes** 1**Área** Contabilidad/Finanzas**Contrato** Permanente**Modalidad** Presencial**Turno** Diurno**Jornada** Tiempo Completo**Horario**- Tiempo completo**Estudios** Carrera con título profesional**Inglés**Hablado: Avanzado, Escrito: Avanzado**Disponibilidad p.viajar** No

📌 Collections Specialist (Tijuana)
🏢 Brady Mexico S. De R. L. De C. V
📍 Tijuana