Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
Job Summary
Job summary:
- To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Director General Account Manager located in Guadalajara, North Campus._
- Reporting to the Sr Director of Account Management, this role involves being in charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance.
P&L; control for managing strategic accounts and will establish and maintain good strategic customer relationships in order to achieve maximum advantage for the company with the delivery of a quality product to its customers._
What a typical day looks like:
- _ Guide quarterly financial planning process with sites and hold up orgs._
- _ Comprehension of P&L; and Balance Sheet on levers to improve._
- _ Set goals for specific accounts of controls._
- _ Price business in line with segment goals._
- _ Manage Customer escalations._
- _ Coordinate multiple sites and functions to exceed customers' expectations._
- _ Owns results of Sales, Profit, and Inventory.
In charge offer delivering growth and maintaining a Sugar Pipeline._
- _ Relationship management with Customer at executive / resolution-making levels._
- _ In charge of closing all commercial negotiations and client pricing changes including recovery of labor indexing and other inflationary costs._




- _ Accountable for projects/initiatives to maximize COP and drives site focus on efficiency programs._
- _ Segment relationship management and information flow, developing growth through pan-Flex contribution._
- _ In charge of contract renewals, changes and maintenance_
- _ Accountable for delivery on Customer Satisfaction and for Viewpoint scoring across all sites._
- _ In charge of improving communication and driving best practices across multi-sites._
- _ Ensures all client programs execute to contract, hitting key KPIs._
- _ Hold up of ITO versus quote, E&O; management._
- _ Control of tracking risks on the business and reporting to Flex business accordingly._
- The experience we're looking to add to our team:
- _ BA/BS degree._
- _ Master's degree preferred._
- _ Typically requires a minimum of 8 years of sales/account management experience._
- _ Experience within Value Added Service, third party logistics, repair, refurbishment._
- _ Experience within cloud or enterprise level account management_
- _ Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills._
- _ Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business._
- _ Demonstrates detailed expertise in very complex functional/technical area or broad breadth of knowledge in multiple areas._
- _ Understands the strategic impact of the function across sites._
What you'll receive for the great work you provide:
- Competitive Salary.
- Life & Medical insurance.
- Christmas Bonus.
- Food Coupons.
- Saving Fund.
IS81
Job Category
Sales - Marketing - Account Mgmt
**Required Skills**:
Optional Skills:

📌 Director, Global Account Management (Guadalajara)
🏢 Flex
📍 Guadalajara