Responsible of setting up and maintaining computer networks within an organization.
Offer support to users (internal users, customers, and suppliers), and troubleshoot any problems that arise within and SLA framework.Ensure the integrity of high availability of network infrastructure (computer, voice, firewall) to provide maximum performance for users, partnering with its peers in North America.Train new hires on the use of their technology work tools, along with the preparation, assignation and recovery of the IT assets from the employees for the company.To provide technical support to users in an efficient and accurate manner assuring user value is maintained to the standards set in the company.Identify and propose technological improvements to user devices and office IT equipment.DutiesConfigure and install Element domain image to computer and mobile equipment and peripherals under Element standards and processesProvide onsite and remote support to all Mexico offices users for computer and utility software related issuesEnsure proper recording, documentation, and closure of onboarding and offboarding processes with employees of their IT assets assigned/decommissionedTracking, routing,



and redirecting problems to the internal IT teams (local or abroad) to correct issues and fulfill IT requestConfigure and install personal computing software and peripherals, help in the installation and configuration of servers, routers, switches and other network or telecom devicesMonitor network performance and integrity, troubleshooting network problems and outages.
Give Support to Site assets and ensuring high availabilityCollaborating with the L1, L1.5 and L3 support teams from DSS, Telecom, Network, Servers, Data and Applications teamsResponsible for the IT equipment and spare parts inventory in Mexico.
Safeguarding, usage, warranties, and recovery of the equipment for use by the Element employeesEducation and ExperienceProficiency in EnglishWorking knowledge of help desk software, metrics, and service managementStrong client-facing and communication skillsAdvanced troubleshooting and multi-tasking skillsHigh customer service orientationBS degree in Information Technology, Computer Science or equivalent
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📌 Specialist, Info & Service Desk (Estado de México)
🏢 Element Fleet Management México
📍 Estado de México