Job SummaryProvides direct support to the Sales Manager in the ongoing development of existing and prospective customers to ensure that the deparment is able to meet its growth targets.
Resolves product related problems and answers questions by telephone, e-mail and fax.
Makes outgoing calls to customers to gather information and promote new and existing products sales.Source new sales opportunities through inbound lead follow-up and outbound cold calls and emailsResearches accounts, identify key players and generates interestRoutes qualified opportunities to the appropriate sales executive for further development and closureTelephones prospect to identify appropriate contacts, qualify and drive lead through the sales pipelineResearches and resolves customer problems, complaints and questions according to established customer service guidelines and processesGather customer G2 regarding industries, competitors, potential new products and opportunitiesProcesses request for literature, shipping information pricing and quotesInvolves supervisor and/or other people when problems become complex or difficult to solve.DescripciónProvides direct support to the Sales Manager in the ongoing development of existing and prospective customers to ensure that the deparment is able to meet its growth targets.
Resolves product related problems and answers questions by telephone, e-mail and fax.
Makes outgoing calls to customers to gather information and promote new and existing products sales.Source new sales opportunities through inbound lead follow-up and outbound cold calls and emailsResearches accounts,



identify key players and generates interestRoutes qualified opportunities to the appropriate sales executive for further development and closureTelephones prospect to identify appropriate contacts, qualify and drive lead through the sales pipelineResearches and resolves customer problems, complaints and questions according to established customer service guidelines and processesGather customer G2 regarding industries, competitors, potential new products and opportunitiesProcesses request for literature, shipping information pricing and quotesInvolves supervisor and/or other people when problems become complex or difficult to solve.Essentials FunctionsSource new sales opportunities through inbound lead follow-up and outbound cold calls and emailsResearches accounts, identify key players and generates interestRoutes qualified opportunities to the appropriate sales executive for further development and closureTelephones prospect to identify appropriate contacts, qualify and drive lead through the sales pipelineResearches and resolves customer problems, complaints and questions according to established customer service guidelines and processesGather customer G2 regarding industries, competitors, potential new products and opportunitiesProcesses request for literature, shipping information pricing and quotesInvolves supervisor and/or other people when problems become complex or difficult to solve.RequirementHigh school diploma1-5 years of experience in Customer ServiceExperience with IFS/CRMMicrosoft Office proficiencyAdvanced level of EnglishGood communications skills#J-*****-Ljbffr

📌 Customer Service Representative (Chihuahua)
🏢 North American Production Sharing
📍 Chihuahua