As part of Maersk's IT Transformation, we're centralizing the management of (ML) IT activities.To ensure that each region has focused IT support, we've established lean, empowered Account Management teams.The WSM Technician role is key within these teams, responsible for delivering hands-on IT support to business customers across both office and warehouse environments, including Operational Technology (OT) devices critical to logistics the roleYou will play a critical role in supporting warehouse and office operations by providing hands-on IT and OT technical support in a fast-paced logistics environment.As a WSM Technician, you will ensure that all operational devices—such as scanners, printers, and workstations—are fully functional, properly maintained, and aligned with business needs.You will work closely with general support teams, local operations, and vendors to maintain system stability and enable seamless warehouse workflows across multiple shifts.What We offerAbove-law benefits including savings fund, food vouchers, and medical and life insuranceOpportunity to work in a dynamic, operations-driven warehouse environment with modern IT and OT technologiesExposure to global teams and collaboration across IT, OT, and logistics operationsA hands-on role with real impact on daily business continuity and efficiencyKey ResponsibilitiesProvide onsite IT and OT support for incidents and service requests that require physical interventionManage and maintain desktops, laptops, printers, servers, and network infrastructure equipmentSupport warehouse devices including RF scanners, barcode scanners, label printers, and workstationsPerform install, move, add, and change (IMAC) activities for IT and OT assetsTrack, audit, and manage lifecycle of IT and OT assets, ensuring inventory accuracy and complianceTroubleshoot warehouse systems and applications (e.g., WMS, RF tools) and assist operational users on the floorSupport LAN connectivity, cabling, and wireless infrastructure, coordinating with network teams when neededConfigure,



validate, and deploy OT devices to ensure operational readiness for warehouse workflowsAssist with office moves, warehouse setup, and infrastructure staging in collaboration with FacilitiesProvide on-call support and respond to incidents impacting multi-shift warehouse operationsCoordinate with global service desk teams, vendors, and OT specialists for escalations and repairsWho we are looking forWe encourage candidates to apply even if you do not meet every providing onsite IT support, ideally in warehouse or logistics environmentsStrong troubleshooting skills for PCs, peripherals, and basic networkingFamiliarity with warehouse IT/OT devices such as RF scanners, handheld terminals, and label printersUnderstanding of warehouse workflows, including WMS, scanning, and packing processesExperience managing IT and OT asset lifecycle and inventory trackingAbility to work in a fast-paced, multi-shift environment with strong customer focusStrong communication skills, with the ability to support both technical and non-technical usersOur offerJob type: Full-time, fully onsiteLocation: Cuautitlán Izcalli, MéxicoTravel: Within Cuautitlán Izcalli across sitesSalary: Omitted by design#LI-DL1Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process.If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
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📌 Operations Technology Technical Support Engineer (Warehouse Ot/It) (Cuautitlán Izcalli)
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📍 Cuautitlán Izcalli