Arrow Electronics is a general provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions.
Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers.
With **** sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life.
The company maintains 228 locations worldwide with over 85 countries served.
Position
Sr Customer Support Associate
Job Description
Join our Customer Support team in Guadalajara!
Arrow Electronics is a Fortune 154 company with 21,500 employees worldwide, providing specialized services and expertise across the entire product lifecycle.
This role involves acting as a communication coordinator from the Service Centre to assigned customers and supporting the order entry, delivery, and compliance processes.
Responsibilities
Act as communication coordinator from the Service Centre towards assigned customers.
Manage both EDI and manual customer order entry.
Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries, including communication with the customer.
Communicate with Asset and Supply Chain Planner and with customers on a daily basis regarding the supply situation.
Manage compliance with export rules for controlled products, including preparation of export licenses.
Be accountable for delivery to the customers and resolution of shipping and price discrepancies.




Manage customer returns / RMA and invoice discrepancies.
Communicate with the customers regarding order confirmation, shipping and tracking information.
Create and send out defined reports to the customers on a regular basis.
Occasionally participate in meetings with customers as required.
Manage customer forecast communication both internally and externally.
Analyse, escalates and take appropriate action on shortages.
Create new customer price agreements.
Qualifications
Typically requires a 4-year degree.
3-5 years of experience in electronic and/or manufacturing industry.
Desirable verifiable experience in project management.
Proven experience with ERP systems such as Oracle and/or SAP.
Intermediate-advanced knowledge of Microsoft Excel.
Ability to communicate fluently in English; this role will communicate with c-level executives.
Attention to detail, solution oriented, sense of urgency.
Work Arrangement
Hybrid: 3 days in office/2 days work from home
Benefits
30 days of Christmas bonus
40% vacation premium
12 vacation days plus 2 floating days + sick days + birthday + holidays
Vision and Dental Assistance
Life Insurance
Healthcare Insurance
10% Food/Pantry Vouchers
Restaurant Vouchers
13% Savings Fund
Access to Arrow's Employee Discount Program
On-site Gym and Lockers, free for use to all employees!
Growth opportunities, and more!
Location & Compensation
Location: MX-JAL-Tlaquepaque, Mexico (HPE Guad office)Full timeAnnual Hiring Range: $23,****** - $28,****** MXN Monthly
#J-*****-Ljbffr

📌 Sr Customer Support Associate (San Pedro Tlaquepaque)
🏢 Arrow Components
📍 San Pedro Tlaquepaque