**Description**
We're looking for a freelance **IT Helpdesk / IT Support Specialist** to support a small remote team.
We use a mixed-OS environment (**macOS, Windows, Linux**) and several cloud tools (**Google Workspace, Box, Jira**).
Your role will be to handle day-to-day support needs, troubleshoot issues, and ensure users can work smoothly.
This is an **as-needed hourly contract**, not a fixed-hours position.
**Key ResponsibilitiesUser Support (Level 1-2)**
- Troubleshoot issues on **macOS, Windows (7-11), and Linux**:
- Drivers, updates, profiles, permissions
- Office apps, browsers, printers
- Networking issues (Wi-Fi, VPN, DNS)
- Support and administer:
- **Google Workspace** (accounts, delivery issues, Drive permissions, MFA)
- **Box** (permissions, sync errors, collaboration)
- **Jira** (access issues, permissions)
- New user setup: configure laptops, apps, accounts, and required security settings.
- Support legacy/internal tools when needed.
**Systems & Administration**
- Manage users and permissions in:
- Google Admin Console
- Box Admin
- Jira / Atlassian Access
- Perform software installs, updates, and basic patching.
- Maintain documentation for common issues and processes.
**Required Skills**:
- Strong experience supporting **macOS**, **Windows**, and **Linux** workstations.




- Strong troubleshooting and diagnostics — ability to solve issues logically.
- Experience with **Google Workspace**, **Box**, **Jira**.
- Networking fundamentals (IP, DNS, VPN).
- Excellent communication and customer support skills.
- Ability to work independently and handle multiple tickets.
**Nice to Have (Preferred but not required)**
- **Windows Server** (AD, GPO, DNS, DHCP, file shares).
- **Virtualization** (VMware, Hyper-V, Proxmox, VirtualBox).
- **Legacy ERP systems** such as **Microsoft Great Plains (Dynamics GP)**.
- Shell or PowerShell scripting.
- Basic hardware diagnostics.
- Google Workspace Admin / Microsoft / CompTIA certifications.
**Engagement & Budget**
- **Freelance / hourly contract**.
- Hours will vary depending on support needs (no guaranteed weekly minimum).
- **Rate range: MXN $*******/hr**, depending on experience.
- Must be responsive during overlapping hours with **Hermosillo,** **Mexico / Los Angeles (US Pacific)** time zones.
**To Apply**
Please include:
- A short summary of your experience with macOS, Windows, Linux.
- Examples of issues you typically resolve.
- Your hourly rate and availability.
**Job Type**: Part-time
Pay: $****** - $****** per hour
Expected hours: 1 - 40 per week
**Language**:
- English (required)
- Spanish (required)
Work Location: Remote

📌 It Helpdesk / It Support Specialist Macos, Windows & Linux (Freelance / Hourly) (Hermosillo)
🏢 Gorilla Nation Mexico
📍 Hermosillo