Wokrforce Operations ManagerLocation: Tijuana or Guadalajara (In-Office)Employment Type: Full-Time | Leadership RoleRole SummaryWe are seeking a highly analytical and execution-focused Data Operations Coordinator to own the company's operational performance through data, KPIs, and cross-functional visibility.This role sits at the center of the business-connecting intake, case management, compliance, and leadership, ensuring that decisions are driven by accurate reporting, clear metrics, and continuous operational improvement.You will not just report data- you will own it, challenge it, and use it to drive performance across teams.Core ResponsibilitiesDefine, track, and standardize KPIs across Intake, Case Management, and ComplianceBuild a single source of truth for performance metricsIdentify gaps, inconsistencies, and data integrity issuesTranslate data into clear business insights and actionsReporting & DashboardsBuild and maintain dashboards (daily, weekly, monthly)Automate reporting wherever possible (SQL, Zapier,



etc.)Present insights to leadership with clear recommendations (not just numbers)Cross-Team Operational AlignmentWork directly with team leads to ensure KPIs are understood and actionableRun performance review cadences (weekly KPI reviews, monthly deep dives)Push accountability across teams using dataData-Driven Process ImprovementIdentify bottlenecks using dataRecommend and implement improvementsTrack impact post-implementationData Integrity & System OptimizationEnsure clean, reliable data across platforms like Filevine and LeadDocketAudit workflows and system usageImprove tracking structures (fields, tags, stages, etc.)Bonus & Performance AuditsValidate bonus calculations against KPI outputsIdentify discrepancies and risksEnsure fairness and accuracy in performance trackingHiring RequirementsMust-Have6-8 years in operations, data analytics, or business opsStrong experience building dashboards & tracking KPIsAdvanced Excel/Sheets + working knowledge of SQLExperience working cross-functionally with multiple teamsProven ability to turn data into decisions and actions#J-*****-Ljbffr

📌 Workforce Operations Manager (Tijuana)
🏢 Legal Management Group
📍 Tijuana