ResponsibilitiesDownload and treat daily booking requests, to be sent to customers within the next period.Handle all customers' demands to ensure all requests are promptly attended.System accuracy: ensure routes, weight, POL/PODs, commodities, temperature and all other information are accurate in internal systems.Maintain good communication with other teams, such as Documentation and Sales Teams.Booking amendments and maintenance.File customers' particularities to ensure consistency of the service.Follow up bookings from regular / BID customers to ensure they come within the expected timeframe.Phone attendance providing excellent customer experience, acting on the extra mile when required.Assist customers with problem solving and liaise with internal departments to resolve customer grievances.RequirementsBachelor's degree in business, Logistics, or related field.Experience in customer service within the shipping or logistics industry.Knowledge of import/export processes and documentation is essential.Strong organizational and problem-solving skills.Strong communication, negotiation, and interpersonal skills.Proficiency in MS Office and CRM software.Upper intermediate / ideally Advanced English: Essential for dealing with international clients and understanding technical documents.Preferably B1, B2, or higher level in Speaking,



Listening & Reading.Customer-first mindset with exceptional interpersonal and communication skills.Proactive and solutions-oriented approach to challenges.Familiarity with shipping and logistics software.Team player with a collaborative attitude, able to work effectively with diverse groups.Core CompetenciesDemonstrates expertise in customer service within the shipping and logistics industry, with a strong focus on problem-solving, communication, and organizational skills.Proficient in managing booking requests and ensuring system accuracy while maintaining a customer-first mindset.Highest-signal resume keywordsBachelor's Degree In BusinessCustomer Service Experience In ShippingKnowledge Of Import/Export ProcessesProficiency In MS Office And CRM SoftwareUpper Intermediate English ProficiencyATS Optimization KeywordsHard SkillsBooking ManagementSystem Accuracy MaintenanceProblem SolvingOrganizational SkillsDocumentation KnowledgeSoft SkillsStrong Communication SkillsNegotiation SkillsInterpersonal SkillsProactive AttitudeTeam PlayerIndustry KeywordsLogisticsShippingCustomer ExperienceImport/Export DocumentationBooking RequestsTools & TechnologiesCRM SoftwareShipping SoftwareLogistics Software#J-*****-Ljbffr

📌 Customer Service Executive (Xico)
🏢 Jobtailor
📍 Xico