Job Description
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.
You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMAs.
You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues.
You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
You will act as a change agent and look for ways to improve Customer Care processes.
Responsibilities
End to end Order processing / order management
Processing Returns
Customer Invoicing
Advocate of creating a memorable customer experience
Qualifications
Bachelor's degree / equivalent, or High school diploma with significant relevant experience (3 years).
Advance English (B2 minimum)




We Value
Attention to detail
A knowledge of principles and best practices in customer service
Good team and communication skills
An ability to take initiative and work with limited direction
An ability to learn quickly, self-learner
Experience with SAP, Customer Portals, Excel, integrated reporting systems
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition.
As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
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📌 Sr Cust Exp Specialist (San Luis Potosí)
🏢 Honeywell Technologies
📍 San Luis Potosí