**Non-Complex Business CPS Manager****Who we are**American International Group, Inc. (AIG) is a leading integral insurance organization.
Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions.
These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
**Get to know the business** (Choose the relevant description)General Insurance is a leading provider of insurance products and services for commercialand personal insurance customers.
It includes one of the world's most far-reaching property casualty networks.
General Insurance offers a broad range of products to customers througha diversified, multichannel distribution network.
**About the role**The Systems Analyst supports day-to-day operational systems by translating business needs into functional system solutions and ensuring applications run reliably and efficiently.
This role works closely with Operations and IT teams to gather requirements, document processes, coordinate system enhancements, execute testing, and resolve incidents.
The position plays a key role in maintaining system stability while driving continuous improvements and automation initiatives that enhance productivity, service levels, and overall operational performance.




**What You Need to Know*** Solid understanding of operational processes and how systems support day-to-day business activities* Experience gathering and documenting functional requirements, process flows, and system specifications* Familiarity with system enhancements, configurations, testing (UAT/SIT), and release support* Ability to analyze operational data and identify improvement or automation opportunities* Understanding of integrations between systems and data flows* Experience coordinating with IT teams, developers, and third-party vendors* Knowledge of change management and production support best practices* Strong documentation, organization, and follow-up skills to ensure timely delivery* Ability to work in fast-paced environments supporting multiple priorities simultaneously**What we're looking for:****Behavioral competencies:*** **Execution & Accountability.
** Takes ownership of tasks and follows through to ensure timely and high-quality delivery* **Problem Solving Mindset.
** Identifies issues quickly, analyzes root causes, and proposes practical solutions* **Customer & Service Orientation.
** Responds proactively to business user needs with a focus on service quality and reliability* **Collaboration & Teamwork.
** Works effectively with Operations, IT,



and vendors to deliver shared outcomes* **Organization & Attention to Detail.
** Maintains accurate documentation, tracks activities, and manages multiple priorities with precision* **Adaptability.
** Comfortable working in dynamic environments with changing priorities and operational demands* **Clear Communication.
** Communicates technical concepts in a simple, business-friendly manner**Functional competencies:*** **Requirements Gathering & Documentation.
** Ability to capture, document, and validate business and functional requirements* **Process & Workflow Analysis.
** Maps current processes, identifies gaps, and recommends system or process improvements* **System Testing & Implementation Support.
** Experience with SIT/UAT, test cases, defect tracking, and release support* **Production Support & Incident Management.
** Troubleshooting, root cause analysis, and resolution of system issues* **System Configuration & Enhancements.
** Supports minor changes, improvements, and coordination with development teams* **Data Analysis & Reporting.
** Uses operational data to identify trends, issues, and opportunities for optimization* **Vendor & Stakeholder Coordination.
** Works effectively with internal IT teams and third-party providers to deliver solutions* **Continuous Improvement & Automation.
** Identifies opportunities to streamline and automate manual tasks**A look at our benefits**At AIG, we have a 100-year legacy of working to make the world a better place.

📌 System Analyst - Finance Applications (Xico)
🏢 American International Group
📍 Xico