Insulet started in **** with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform.In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
- We are looking for highly motivated, performance driven individuals to be a part of our expanding team.We do this by hiring amazing people guided by shared values who exceed customer expectations.Our continued success depends on it!
Job Title: Product Support Specialist 1Department: Customer Experience Product SupportGrade : 3Location: MexicoFLSA: NonexemptPosition Overview:If you have a passion for helping others and thrive in a fast paced, customer centric, troubleshooting & technical support environment we would like to talk with you!
We are currently seeing self-motivated, action-oriented individuals to join our Product Support team working with customers in the US & Canada supporting technical and functional inquires related to the OmniPod System.
**Responsibilities**:- Responds timely and satisfactorily to resolve customer inbound calls,



supporting all current OmniPod System pump models and drug delivery systems.
- Utilizing process flows and work instructions to accurately record and document all customer interactions within the CRM system in accordance with federal FDA regulations.
- Acts as a customer advocate to represent the customer's needs internally.
- Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, and legal requirements.
- Exception call handling soft skills, must posses the ability to conduct active listening while being empathetic and reassuring the customer.Required Qualifications- Associate's degree or certification from an accredited program for technical and/or clinical education required.
- Experience with use of electronic documentation systems required.
- Ability to type 45+ WPM with a high rate of accuracy.
**Location**:- Onsite- Hybrid eligibility contingent on individual performance.NOTE: This position requires on-site working (requires on-site office/plant/lab work).
#LI-Onsite

📌 Product Support Specialist 1 (On-Site) (Guadalajara)
🏢 Insulet
📍 Guadalajara