**Working Hours**: 9:00AM - 5:00PM EST, Monday to Friday
**Job Description**:
- Product Knowledge: Learn about our services thoroughly to confidently answer any questions from customers. Identify their concerns and desires to provide appropriate service and solutions.
- Record Keeping: Keep detailed records of customer inquiries and interactions using our company software system. This helps us maintain a comprehensive understanding of our customers' needs and preferences.
- Administrative Support: Assist colleagues and other employees with administrative duties as needed to ensure smooth operations.
- Customer Assistance: Refer any customer questions regarding products or services to the appropriate person within the company. Additionally, inform customers of any relevant information they may need.
**Requirements**:




- Three or more years of experience in customer service, handling US/Canada clients. Experience in the construction industry is preferred.
- Proficiency in both spoken and written English
- Confident, persuasive, and empathetic when dealing with clients.
- Detail-oriented, self-motivated, and a dedicated team player.
- Demonstrated ability to work independently and collaboratively within a team.
- Highly organized with the capability to manage multiple tasks simultaneously.
- Possesses a high level of honesty, integrity, and proactive meticulousness.
- Capable of working under pressure and exceeding expectations.

📌 Customer Service Representative (Latam) (México)
🏢 TalentPad
📍 México