**Company**: Rathbone Hotel
**Salary range: $**800- $1000 USD per month
**About us**:
The Rathbone Hotel & Parlor Bar combines the charm of historic Montrose with modern hospitality. Our unique property offers a blend of hotel and Airbnb experiences, ensuring guests enjoy a memorable stay. We are seeking a Customer Service Representative to provide exceptional support to our guests during evening hours (5 PM - 12 AM GMT-6) This role involves managing inbound calls, assisting with reservations, and ensuring a smooth guest experience.
**Roles and Responsibilities**:
- Answer inbound calls regarding hotel policies and amenities.
- Assist guests with reservations, modifications, upgrades, and inquiries.
- Utilize the CloudBeds portal for booking management.
- Maintain clear communication with morning staff regarding guest requests and expectations.
- Create and manage a checklist for morning staff to ensure seamless operations.
- Refer to an extensive FAQ sheet to address common guest questions.
- Collaborate with the General Manager for training and support.
**Skills**:
- Strong communication and interpersonal skills.
- Organizational skills, attention to detail, and ability to manage multiple tasks.
- Customer orientation and ability to adapt/respond to different types of characters.
- Professionalism, reliability, and a proactive approach to tasks.
**Qualifications**:
- Bachelor’s degree (required)
- Customer Service experience (2+ years)
- Advanced English (required)
**Technology**:
- CloudBeds, CRM, VoIP Phones, Google suites, Microsoft office (Excel, Word, PowerPoint, etc.)
**Physical Setting**:Remote **Schedule**:5 pm - 12 pm GMT-6 (35 hours/week)
Pay: $15,670.00 - $19,600.00 per month
**Experience**:
- English customer service: 1 year (required)
**Language**:
- English at a fully proficient level (required)