Overview and Summary:
This position is responsible for the delivery of client services on an account team. The Sr. Consultant is focused on both technical & client handling skills, with a heavier focus on client handling and relationship building.
Essential Duties and Responsibilities:
- Plans, organizes, develops and delivers client-requested reports, deliverables and projects on time, adhering to client requested specifications.
- Designs, creates and manages client databases, utilizing Urban Science proprietary software, ensuring accurate and high-quality data.
- Assists management in creating estimates and proposals for clients to better understand the proposal process.
- Serves as a contact for, and develops relationships with, the client to effectively respond to client requests and inquiries in a timely manner and help improve client satisfaction.
- Acquires and maintains a thorough understanding of client data for assigned projects to properly create client deliverables.
- Tracks, processes, analyzes and verifies data to improve accuracy and quality.
- Assume responsibility for accurate and high-quality data being utilized on assigned projects.
- Use technical skills to accurately update and maintain Urban Science internal software systems.
- Adheres to quality control standards for Urban Science and client organizations.
- Coordinates with individuals or teams to complete analyses, tasks and projects on time and with high quality.
- Attends project meetings and participates in presenting project status updates to client representatives or internal management to clearly communicate project status, conclusions and results.
- Proactively communicates with management to provide updates and report issues in a timely manner.




- Actively works with manager to understand and implement solutions to improve NPS (client satisfaction).
- Partners with internal teams to ensure that software is properly installed, set up and functioning at established quality levels.
- Actively supports and participates in required Urban Science training programs to achieve targeted development objectives.
- Works with manager in completing annual goal setting and performance review promptly.
- Works with manager to prioritize other duties as assigned.
Qualifications - Education and Experience:
**Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- **_ Verbal Communication:_** Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others
- **_ Written Communication:_** Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure
- **_ Analytical Thinking:_** Requires the ability to understand a situation by breaking it apart into smaller pieces,



and/or tracing the implications of a situation in a step-by-step causal way
- **_ Results Oriented:_** Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards
- **_ Ethics & Integrity:_** Requires the ability to behave in a trustworthy & transparent manner
- **_ Teamwork & Cooperation:_** Requires the ability to work cooperatively with others and be part of a team
- **_ Self-Control:_** Requires the ability to keep emotions under control and to restrain from negative actions or behaviors
- **_ Information Seeking:_** Requires the drive to gain a deeper understanding of work-related issues or events by making a concerted effort to gather information and seek out development opportunities
- **_ Initiative:_** Requires the drive to go above and beyond to improve or enhance job results
- **_ Quality Control:_** Requires the ability to monitor and check work related information and deliverables ensuring high quality and accuracy
- **_ Customer Service:_** Requires the ability to understand and help/assist both internal and external customers and meet their needs
- **_ Flexibility/Adaptability:_** Requires the ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives
- **_ Conceptual Thinking:_** Requires the ability to understand a situation or problem by putting the different pieces together to see the bigger picture
- **_ Interpersonal Understanding:_** Requires the ability to understand other’s feelings and concerns, and to value individual differences in people
- **_ Self-Confidence:_** Requires the abil

📌 Senior Consultant (Polanco)
🏢 Urban Science Applications
📍 Polanco