**Office 365 Business Analyst**
Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!
Strong background in engineering, process data management, or service management in a medium size complex technology environment.
Experience in complex analysis of processes and tools
Experience leading project work focused on a specific process area.
**About the Role**
In this opportunity as a Office 365 Business Analyst, you will be responsible to:
- Stay current on Office 365 features and capabilities including new features, functionality and participate in roadmap creation through organic releases and/or from business stakeholders
- Participate in compliance and security improvement activities as necessary including working closely with internal teams to build security, reliability, and scalability into the Office 365/Exchange
- Help coordinate the intake/demand/request management process into the Microsoft 365 platform
- Work collaboratively with internal stakeholders to maximize Office 365 functionality and user experience
- Participate in technical discussions with stakeholders that drive decisions, improvement opportunities and implementation plans
- Help build enablement strategies to support collaboration standards, policies, and best practices
- Participate in the life cycle management of the Microsoft 365 platform
- Ability to visualize, articulate, and solve complex problems
- High standard of organizational skills and strong attention to detail
**About You**
You’re a fit for the role if your background includes:
- Typical responsibilities may include complex data mining, trend analysis, metric and report production, process maturity and compliance assessment, process flow charting,



and iterative process activities (e.g. validity checks, change reviews, data quality checks tool enhancement design and review).
- Strong knowledge of the Microsoft O365 Enterprise Suite of Applications, PowerBI a PLUS
- Understands the strategy, organizational authority, interdependence of job duties, systems, and services of an enterprise and how to operate within
- Understands the importance of employee experience and its benefit to company performance
- Understanding information and data flow and how business users interact within and outside an organization
- Problem-solving skills
- Ability to work in a global matrix organization with insourced and outsourced team members
- Ability to define specifications from user requirements
- Prepares written materials to meet purpose and audience
- Develops and maintains positive relationships with internal and external teams
- Works cooperatively and collaboratively within a group
- Effective time management; maximizes productivity
- Must be an independent problem solver with troubleshooting, decision-making and analytical skills
- Recommends process and tool improvements, reviews improvement proposals
- Ensures that documented requirements meet quality standards.
- Defines, develops, and coaches others in best practices for requirements gathering and management.
- Enjoys a fast-paced environment
- Good verbal and written communication skills




- ITIL Foundation preferred.
- Desired: ITIL, Agile and/or Six Sigma Practitioner.
- Excellent analytical and data interpretation skills.
- Strong planning, time management and organizational skills.
- Solid understanding of process management tools,
- Capable in MS Office tools.
- Demonstrated technical and business acumen.
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**What's in it For You?**
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- ** Hybrid Work Model**: We’ve adopted a adaptable hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- ** Wellbeing**:Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- ** Social Impact**: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
- ** Purpose-Driven Work**: We have a superpower t

📌 Office 365 Business Analyst (Ciudad Juárez)
🏢 Thomson Reuters
📍 Ciudad Juárez