**Company Description** Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?**
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets.
The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations.
We are seeking a Technology Support Analyst Agent to join our dynamic and energetic team. J.S. Held is a multi-disciplinary integral consulting firm with over 50 offices and a team of over 1000 employees. We are focused on learning and development and continually looking to attract and retain top talent who are creative, self-motivated, and organized.
**Are you a good fit for this position?**
- You must have a minimum of 4 years of experience in a direct end-user support role.
- This position requires a highly motivated individual - you must be proactive, enthusiastic, agile, show initiative, and be good at multi-tasking
- Are you organized and detail-oriented? This position requires someone who notices the little things and triple checks processes and information for compliance and accuracy
- You must be able to identify roadblocks, craft comprehensive solutions, and deliver successful outcomes




- Though we are a fast-paced company, we pride ourselves on a flexible work environment and excellent team culture
**Responsibilities**
- Troubleshooting problems and providing immediate resolution, or performing additional research as needed to resolve issues
- Performing root cause analysis and developing checklists for typical problems and recommending procedures and controls for problem prevention
- Creating and managing detailed tickets documenting requests, troubleshooting and resolution of requests
- Escalate as it fits the situation to Tier II agents or as per Tier I lead´s instructions
**Qualifications** Essential Knowledge, Skills, and Qualifications**
- ** Proficiency in Microsoft Office 365** (Outlook, Excel, Word) and **Microsoft Windows 11**.
- ** Expertise in cloud-based storage systems**, including Box and Adobe Cloud products.
- ** Strong knowledge of Azure Active Directory (Azure AD)**, Intune, M365 Admin Console, and Exchange.
- ** Experience with ServiceNow** or comparable ITSM Systems.
- ** Excellent troubleshooting and analytical skills**, with the ability to independently diagnose and resolve issues without solely relying on documented solutions.
- ** Familiarity with ITIL** is a plus.
- ** Bachelor’s degree preferred**.




- ** Minimum of 2-3 years of job stability** in a corporate support environment.
**Other Requirements**
- ** Location**: Mexico (Remote)
- ** Language Skills**: Professional fluency in English
- ** Travel**: None
- ** Remote work requires a stable high-speed internet connection and quiet working environment.**
**Additional Information** Some of the Benefits We Have Include**
J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team’s needs.
- Our flexible work environment allows employees to work remotely, when needed
- Medical, Dental, and Vision Insurance
- Commuter Benefit
**Other Duties**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**EEO and Job Accommodations**
- We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal!_
- J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law._
**#LI-SC1

📌 Technology Support Analyst I (Ciudad de México)
🏢 J.S. Held
📍 Ciudad de México