-Job descriptionThe International Subsidiary Banking (ISB) strategy is to provide consistent, in-depth and dedicated coverage across the HSBC network with the end goal to deepen our relationship with our clients. The International Subsidiary Banking (ISB) business is a significant contributor of revenue to Banking and consists of a network of dedicated bankers across more than 50 countries.
Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)
Support Bankers in existing and new long-term relationships with the customers, streamlined with Wholesale Banking strategy to be the Leading International Bank.
ISB is one of the fastest growing businesses in HSBC and a key pillar of our Group Strategy. Despite the ongoing challenging integral and regional economic circumstances, the business continues to present a resilient performance. Going forward, Wholesale Banking is keen to deliver on its strategy to attract the right customers who benefit from our international connectivity. A key priority will be to help bankers to increase revenues while maintaining absolute focus and execution of Global Standards, Risk & Compliance to ensure that our conduct matches our values.
Main Responsibilities:




- Support 2 bankers with a portfolio of 70 names of ISB complex clients to provide them local banking solutions according with its parental guidance; products such as: Cash Management, Payroll, FX and Derivatives, Credit and Lending, Trade and Supply Chain Solutions, Insurance and Investments.
- Follow each Banker effective strategy to manage customer relationships, anticipating customer needs to provide a best in class service to position HSBC as the market leader in this business.
- Help the Team to ensure timely and accurate maintenance of customer information on different bank systems as required. Strong focus on commercial activity and reporting under CRM systems.
- Support bankers to comply with CDD (Customer Due Diligence) and KYC (Know Your Customer) procedures according to group policy.
Leadership & Teamwork
- Efficient daily collaboration with product support specialist including credit operations.
- Collaborating with RMs to identify and match customer needs with business opportunities.
Requirements- Experience in Client Service - Desired
- English as a second language - Advanced level
- High level of responsibility, organization and proactivity
- Effective communication skills, both written and spoken
- Excellent service attitude
- Strategic and business thinking aligned with HSBC.
- Quick learner and results-oriented/proactive.
- Leadership, good negotiator, able to work under pressure, and conflict mediator.

📌 Asesor - International Subsidiary Banking (Cuauhtémoc)
🏢 Hsbc
📍 Cuauhtémoc