**Summary (Fully Remote)**
We are seeking a reliable and responsive On-Call HR Support Specialist to provide part-time coverage during off-hours, ensuring employees receive timely support and proper triage of HR inquiries outside regular business hours. This is a critical role for maintaining operational continuity in a fast-paced environment.
**Responsibilities**:
- Triage issues and maintain a prioritized follow-up list for the HR Generalist
- Provide accurate, timely support regarding:
- Overtime and scheduling policies
- Clock-in/clock-out discrepancies
- Health insurance and benefits questions
- Other routine HR inquiries
- Maintain and update a dynamic FAQ dashboard to streamline common requests
- Escalate urgent matters based on established escalation protocols
**Requirements**:
- 2+ years of experience in HR or customer support,



preferably in a 24/7 or shift-based environment
- Strong understanding of HR operations, benefits, and timekeeping practices
- Excellent written English and strong organizational skills
- Ability to work independently and respond reliably during off-hours
- Proficiency in tools such as Paylocity, Square, Homebase, Guidelines, and Google Drive
Nice to Have:
- Experience supporting remote or distributed teams
- Familiarity with internal knowledge base or documentation tools
This is a part-time, ongoing opportunity for someone who values responsiveness, clarity, and HR excellence. If you're detail-oriented and proactive, we'd love to hear from you.

📌 Human Resources Associate (Ciudad de México)
🏢 Operationsarmy
📍 Ciudad de México