Do you have **at least 2 years of experience** providing exceptional customer service and an **advanced level of English**? We invite you to be a key player in our Customer Operations team.
If you've worked with Salesforce, this is your opportunity.
**Key Duties**
- Lead the full customer renewal cycle, from quoting and contract management to final approval, ensuring every step meets our high standards.
- Be a guardian of our ARR, ensuring every renewal drives growth and complies with internal policies.
- Proactively provide renewal proposals, giving our customers the peace of mind they need.
- Monitor and communicate changes in our recurring revenue, playing a key role in financial strategy.
- Negotiate pricing agreements that benefit both the customer and the company.




- Maintain data accuracy in our CRM systems; your attention to detail is vital.
- Be a retention strategist, handling cancellation requests and coordinating efforts to save renewals and resolve any customer concerns.
- Monitor the "health" of your assigned customers, using key indicators to anticipate and resolve risks.
- Seek upsell opportunities and ensure overall customer satisfaction throughout their cycle.
- Ensure an impeccable welcome for our new customers, guiding them through their onboarding process.
- Assist with export license requests and other special projects.

📌 Bilingual Customer Service Agent - Salesforce (Guadalajara)
🏢 Valce Talent Solutions
📍 Guadalajara