Overview:
**_ WELCOME TO SITA_**
**Ready to redefine air travel? The journey starts here, with you at SITA.**
**ABOUT THE ROLE AND THE TEAM**
Reporting to the Head of Portfolio Training, you will be a part of the SITA Strategy & Growth Enablement, Portfolio Training team, responsible primarily for customer trainings on Baggage Management portfolio and occasionally supporting our sales teams with product knowledge.
**Travel**
- Up to 50% general travel might be required as per customer training requests.
**WHAT YOU WILL DO**
**Training Delivery**
- Deliver hands-on training sessions (virtually and onsite) for multiple Baggage Management products to customers around the world, both virtually and on-site. This role may require conducting virtual sessions across different time zones from your home location and occasionally includes training internal SITA teams.
- Maintain up-to-date, organized training records, including certifications and performance evaluations.
- Coordinate with Project Managers and customers to develop tailored training plans for extensive projects.
- Work closely with the Commercial Teams to support value proposition for Go-To-Market (GTM) activities.
- Collaborate with Solution Specialists teams to meet upcoming customer training requests.
- Ensure seamless integration and availability of course materials for all training initiatives.
**Aviation and IT Expertise**
- Employ deep expertise in aviation operations and airport ground handling technologies.
**Innovative Technology Integration**
- Oversee the incorporation and management of advanced learning technologies, including remote and virtual learning environments.
- Ensure the effective use of productivity tools such as PowerPoint, Excel, and Word.




**Training Quality Assurance and Continuous Improvement**
- Ensure impeccable customer trainings delivery.
- Maintain high training standards and satisfaction.
- Design and implement assessments to measure trainee understanding and competence.
**Customized Training Solutions**
- Design engaging and interactive learning experiences, adjusting training approaches to meet individual and organizational needs.
- Maintain up-to-date, organized training records, including certifications and performance evaluations.
**Project Management and Stakeholder Collaboration**
- Coordinate with Project Managers and customers to develop tailored training plans for extensive projects.
- Collaborate with Solution Specialists teams to foresee upcoming customer training requests.
- Ensure seamless integration and availability of course materials for all training initiatives.
**Subject Matter Expertise**
- Serve as a Subject Matter Expert for both internal teams and external partners, contributing to the development of training materials and advising on training requirements for RFPs (Request for Proposals)
- Advise on training requirements for RFPs (Request for Proposals)
Qualifications:
**_ EXPERIENCE_**
- Bachelor’s degree in Education, Business Administration, Human Resources, or a related field. Master’s degree preferred.
- Minimum of 5 years of experience in training and development within the aviation industry.




- Demonstrated cross disciplinary collaboration across teams and developing innovative educational programs.
- Excellent communication, organizational, and project management skills.
- Proficiency in educational technology and e-learning platforms.
- Knowledge of ITIL, Agile Scrum, and ITSM methodologies is highly desirable
- Deep expertise in aviation operations and airport ground handling technologies.
- SITA WorldTracer /Bag Manager systems and familiarity with modern baggage handling technologies.
- Aviation industry background/experience
**_
WHAT WE OFFER_**
At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe:
**Flex Week**:Work from home up to 2 days/week (depending on the needs of your team and your customers)
- **Flex Day**: Shape your workday to suit your life and your plans.
**Flex-Location**: Take up to 30 days a year to work from any location in the world.
**Employee Wellbeing**: We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health - a personalized, proactive platform to support diverse wellbeing needs.
**Professional Development**: Level up your skills with our training platforms, including LinkedIn Learning!
**Competitive Benefits**: Access competitive benefits tailored to the local market and your employment status.
**For your security, during a SITA hiring process**:

📌 Senior Trainer, Baggage Management (Granada)
🏢 SITA Switzerland
📍 Granada