The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
- Provide regular status updates for all project participants and create presentations for steering committee updates
- Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
- Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
- Create,



manage and maintain project plans and act as the project manager for all follow ups across various departments
- Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Qualifications:
- Previous relevant experience preferred
- Proficient in Microsoft Office
- General knowledge of client reporting across the industry and our competitors
- Working knowledge of SQL environments and database queries
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**PARA LA POSICIÓN REQUERIMOS**:
- Lic. en Pedagogía, Psicología, Andragogía o afines.
- Experiência didáctica o pedagógica.




- Manejo de grupos.
- Paquetería Office: Excel básico (tablas dinámicas/cruces/dashboards), Power Point intermedio-avanzado
- Deseable, conocimiento de diseño gráfico o diseño instruccional
- Inglés básico
- Impecable comunicación oral y escrita.
- Muy buena redacción
- Deseable conocimiento de procesos PyMEs/Empresarial
- Experiência comprobable en impartir capacitaciones.
- Experiência en la gestión y diseño de cursos de capacitación
- Habilidad en la realización de material didáctico para impartir capacitación
- Habilidades comprobadas en manejo de grupo presencial y virtual
- Colaboración y trabajo en equipo
- Compromiso con el cumplimiento a las políticas Institucionales
- Mantener una actitud positiva y controlada ante situaciones de trabajo bajo presión
- Tener visión proactiva, con clara misión en sus resultados y objetivos.
**EL OBJETIVO DE LA POSICIÓN ES**:
- Organizar logística de cursos de capacitación
- diseño de materiales didácticos
- diseño instruccional de cursos
- Impartir cursos de capacitación.
**LA MODALIDAD Y HORARIO DE LA POSICIÓN ES**:
- Edificio Metepec
- En SITIO
- Lunes a viernes
- DE 9 A 18 h
- Puede haber cambio de horario según necesidades operativas** (ventana 06:00-23:00)Job Family Group:
Operations - Core
- **Job Family**:
Operations Support
- Time Type:
Full time
View Citi’s EEO Policy Statement and the Know Your Rights poster.

📌 Banamex instructor de Capacitación Continua // Metepec
🏢 Citigroup
📍 Metepec