**Overview**
**We Are PepsiCo**
Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.
Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.
Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.
A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.
**Know more**:
- PepsiCoJobs
**Join PepsiCo, dare for better.**
**Responsibilities**
**The Opportunity**:
- You’ll collaborate with cross-functional teams to implement automation, monitor platform health, and contribute to the continuous improvement of analytics delivery across the organization.
- Assist in managing and maintaining BIOps programs to ensure alignment with business objectives, data governance standards, and enterprise data strategies. Contribute to the implementation of real-time monitoring, automated alerting, and self-healing capabilities to enhance BI platform uptime and performance. Support the development and enforcement of BI governance models, operational frameworks, and execution roadmaps for seamless BI delivery. Assist in standardizing and automating BI pipeline workflows, report generation, and dashboard refresh processes to improve operational efficiency. Work closely with cross-functional teams,



including Data Engineering, Analytics, AI/ML, CloudOps, and DataOps, to execute Data & Analytics platform strategies and foster a data-first culture. Provide operational support for PepsiCo’s Data & Analytics program and platform management to ensure consistency with global data initiatives. Assist in enabling proactive issue identification, self-healing capabilities, and continuous platform sustainment across the PepsiCo Data Estate.
**Your Impact**:
As **Business Intelligence Operations Associate Manager (Agro & Sustainability)** your functions would consist of**Qualifications**
**Who Are We Looking For?**
**Experience**
**Required**:
- 7+ years of technology work experience in a large-scale integral organization - CPG preferred.
- 7+ years of experience in the Data & Analytics field, with exposure to BI operations and tools.
- 7+ years of experience working within a cross-functional IT organization.
Strong hands-on experience with BI tools like **Power BI, Tableau, BOBJ**
Knowledge of **BI report lifecycle**, dashboard management, and user access control.
Understanding of **data warehousing concepts**, data marts, and star/snowflake schema.
Familiarity with **ETL processes**, data pipelines, and integration techniques.
Proficiency in **SQL** for data extraction, analysis, and troubleshooting.
- Ability to work with large datasets and perform performance tuning on queries.
**Nice to have**:




Experience with **monitoring dashboards**, incident handling, and SLA adherence.
Familiarity with **ITSM tools** like **ServiceNow** for managing BI-related tickets and issues.
**Soft skills**:
- Ability to empathize with customers, convey confidence, and explain technical issues to varied audiences effectively.
- Ability to prioritize customer needs and advocate for timely resolutions through appropriate channels.
- Demonstrated ability to take ownership, drive results, and ensure operational excellence.
- Passion for delivering excellent customer experiences and fostering a customer-first culture.
- Willingness to learn new skills and technologies in a dynamic environment.
- Hands-on experience in providing technical support for BI or data-related solutions, preferably in a Microsoft Azure environment.
- Familiarity with modern site reliability practices, including monitoring, incident management, and operational resilience.
- Experience contributing to operational excellence by supporting the management of BI solutions and improving system performance.
- Ability to analyze complex issues, identify root causes, and implement effective solutions.
- Ability to build and maintain strong cross-functional relationships based on trust and respect.
- Proven ability to drive alignment and consensus across virtual teams and multiple functions through clear communication and collaboration.
- Track record of achieving results in fast-paced and evolving environments.
- Experience working in global or multi-country environments, preferably with data and BI implementations.
- Understanding of key concepts related to master data management, data standards, analytics, and digital transformation.
- Basic k

📌 Business Intelligence Operations Associate Manager (Agro & Sustainability) (Miguel Hidalgo)
🏢 PepsiCo Beverages North America
📍 Miguel Hidalgo