Lead the customer planning team to ensure accurate demand forecasting and order management.
- Serve as the main interface between customers and internal departments (production, logistics, quality, sales).
- Build and maintain strong relationships with key customers to ensure responsiveness and satisfaction.
- Translate customer forecasts into internal production and material planning.
- Coordinate production and shipping schedules to meet delivery targets.
- Monitor and improve KPIs such as OTD (On-Time Delivery), forecast accuracy, and inventory turnover.
- Analyze and resolve issues related to order fulfillment, delays, or demand changes.
- Drive continuous improvement initiatives in customer service and planning.
- Participate in S&OP; and production planning meetings.
- Train, develop, and evaluate team members to ensure strong performance and collaboration.
**Requirements**:




- Bachelor’s degree or above in Supply Chain, Industrial Engineering, Business Administration, or related field.
- Minimum 5 years of experience in customer planning or supply chain roles in manufacturing.
- At least 2 years of team management experience.
- Proficient in ERP/MRP systems (SAP preferred).
- Fluent English with excellent verbal and written communication skills.
- Strong multitasking, analytical, and coordination skills.
- Experience in the automotive or HVAC industry is preferred.
- Knowledge of lean manufacturing and supply chain best practices.
- Familiarity with EDI and customer-specific logistics platforms (e.g., OEM portals).
Pay: From $10,000.00 per month
Work Location: In person

📌 Customer Planning Manager (Ramos Arizpe)
🏢 Sanhua Automotive México
📍 Ramos Arizpe