ILNIA Soluciones partners with luxury brands to provide premium sales and account management services for high-end products. We combine precision, organization, and top-tier client service to help international clients access and manage their luxury watch collections seamlessly.
**Role Summary**
**Key Responsibilities**
- Act as the **primary point of contact** for international luxury watch accounts.
- Track orders from placement to delivery, ensuring timely updates and accurate information.
- Proactively resolve order issues, escalations, or delays with professionalism.
- Support general sales activities including proposals, documentation, and follow-ups.
- Collaborate with operations, logistics, and finance teams to maintain client satisfaction.
- Maintain organized records, CRM updates, and sales reports with exceptional attention to detail.
- Leverage knowledge of luxury watches to advise clients, answer technical questions, and provide guidance on collections.
- Identify opportunities for improving processes and enhancing client experience.
**Qualifications & Skills**
- **2-3 years experience** in Sales, Account Management, or Client Relations in luxury watches or luxury goods.
- Deep knowledge of **luxury watch brands,



models, and market trends**.
- Fluent in **English** (written and spoken) - required.
- Proven ability to **track and manage complex orders** with precision.
- Strong problem-solving and multitasking skills.
- Highly organized, detail-oriented, and proactive.
- Comfortable working remotely and using digital collaboration tools.
- Professional, polished communication suitable for high-end clients.
**Why Join ILNIA**
- Work directly with **prestigious international clients** in the luxury watch industry.
- Be part of a **high-performing, growing team** at the forefront of luxury services.
- Opportunity to leverage your expertise in watches while enhancing client experience.
- Competitive compensation aligned with experience and expertise.
**Job Types**: Full-time, Commission
Pay: $18,000.00 - $22,000.00 per month
Application Question(s):
- How familiar are you with the watch industry?
**Experience**:
- sales: 2 years (required)
- account executive: 1 year (required)
**Language**:
- English (required)
Work Location: Hybrid remote in 06600, Juárez, CDMX

📌 Client Success Manager (Ciudad Juárez)
🏢 ILNIA SOLUCIONES
📍 Ciudad Juárez