**Main Responsibilities**
- Deliver feedback and training to the team regarding benefits, requirements, and procedures.
- Ensure the accuracy and up-to-date information in the CRM (Odoo).
- Resolve incidents and escalations, ensuring customer satisfaction.
- Support agents in meeting goals and objectives.
- Responsibilities - Administration and Leadership
- Audit team performance and process compliance.
- Report progress to clients, referral sources, and the operations manager.
- Coordinate and organize the team to achieve objectives.
- Review reports and data entries to ensure accuracy.
- Update and optimize processes according to campaign needs.
**Requirements**:
- Communication Skills
- Excellent verbal and written communication.
- Bilingual proficiency (English - Spanish).
- Ability to provide effective feedback.
- Experience and Knowledge:




- Customer service experience (required).
- Sales or negotiation experience (preferred).
- Experience in coaching, training, or mentoring.
- Previous call center experience (preferred).
- Experience in QA and process documentation.
**Technical Skills**:
- Good typing skills.
- Problem-solving and troubleshooting abilities.
- Proficiency with Google Drive (Docs, Sheets, Gmail).
- Organization:
- Ability to prioritize and manage multiple tasks in a dynamic environment.
- Team organization and leadership.
- Personal Qualities:
- Positive, professional, and proactive attitude.
- Good judgment in decision-making.
Pay: $18,000.00 - $20,000.00 per month
Work Location: In person

📌 Team Leader (Neidhart)
🏢 PROMOCALL
📍 Neidhart