Overview About Amplify Amplify is the first complete e-commerce upsell platform. We enable online merchants to increase revenue by helping shoppers discover and purchase more products, upsell and cross-sell at every stage of the buyer’s journey. Amplify helps e-commerce brands increase revenue from every store visit by creating rich sales experiences, with an advanced product deals, discounts engine, and storefront API to increase AOV and ROI.
Amplify is looking for a Technical Onboarding Manager to lead new customers from signup to successful launch. This is a customer-facing, hands-on role for someone who is technically confident in HTML and CSS (JavaScript is a plus) and enjoys working directly with Shopify merchants. You will run live onboarding calls over Zoom, configure and customize Amplify for customer stores, and handle behind-the-scenes work to ensure customers go live smoothly. You will work closely with Product and Engineering in a fast-paced, fully remote environment.

Responsibilities Lead live onboarding calls with new Amplify customers via Zoom
Own the end-to-end onboarding process from initial setup to go-live
Implement and customize Amplify using HTML and CSS when needed
Work directly in customer Shopify merchants to ensure correct installation and configuration
Troubleshoot technical issues related to Amplify, Shopify, and storefront behavior
Clearly explain technical concepts to non-technical customers
Coordinate with Product and Engineering to resolve bugs or complex issues
Document onboarding steps, customer configurations,



and edge cases
Identify recurring onboarding challenges and suggest process or tooling improvements
Ensure customers feel confident, supported, and ready to launch with Amplify

Requirements Excellent written and spoken English with confidence leading customer-facing Zoom calls
2+ years of hands-on experience with HTML and CSS
JavaScript experience is a strong plus
Experience with Shopify themes, Liquid, or e-commerce storefronts preferred
Strong attention to detail and comfort working in live customer environments
Customer-first mindset with patience and empathy
Strong problem-solving skills and ability to work independently
Ability to manage live meetings and asynchronous technical work
Reliable internet connection and a quiet remote work environment
Availability aligned with US business hours
Previous experience in technical onboarding, implementation, SaaS, or e-commerce is a plus

What We Offer Competitive compensation as a contractor
Fully remote work with a collaborative and supportive team
Ownership over customer onboarding and go-live success
Hands-on experience with Shopify and a fast-growing SaaS product
Clear processes, training, and room to grow into senior onboarding or solutions roles

How To Apply Please submit your CV along with a short note outlining your technical experience, any Shopify or customer-facing work you’ve done, and why you’re interested in joining Amplify as a Technical Onboarding Manager.

#J-18808-Ljbffr

📌 Technical Onboarding Manager (Xico)
🏢 Amplify
📍 Xico