Salesforce Administrative Specialist - Freelance, Remote
Department: Support & Leadership
Employment Type: Full Time
Location: LatAm - Mexico
Reporting To: Client via Magic
Compensation: $8.00 / hour
Description
About the Client A leading nationwide healthcare staffing and home health company that provides essential nursing and behavioral health services across multiple sectors including schools, private duty nursing, travel nursing, and correctional facilities. Founded in 2013, they've established themselves as an award-winning organization committed to delivering high-quality healthcare staffing solutions. Their rapid growth and dedication to excellence have made them a trusted partner in healthcare staffing services across America.
Why does this role exist? This position is crucial for maintaining and optimizing the company's Salesforce infrastructure, which serves as the backbone of their healthcare staffing operations. The Salesforce Administrative Specialist will ensure smooth technical operations, manage system integrations, and provide advanced support to enable efficient healthcare professional placement and client relationship management. This role is essential for maintaining data integrity, streamlining workflows, and supporting the company's continued growth in healthcare staffing.
The Impact you’ll make
Technical Support & System Management
Handle escalated help desk tickets requiring Salesforce Administrator access
Monitor and analyze system trends to identify recurring issues
Perform data loads and bulk updates to maintain system efficiency
Manage support tickets with vendors
User Administration & Onboarding
Configure new hire, team, and regional setups within Salesforce
Manage integrations with associated systems (Gmail/Dialpad/Sense/TR)
Provide system access and permissions management
Support user training and adoption
Process Improvement & Documentation
Create and maintain documentation for flows and workflows
Interpret and optimize existing flows
Conduct User Acceptance Testing for new rollouts
Develop and implement best practices
System Integration & Quality Assurance
Ensure seamless integration between Salesforce and healthcare-specific platforms
Perform proxy login testing
Maintain data security and HIPAA compliance
Monitor system performance and reliability
Skills, Knowledge and Expertise
Required:
Active Salesforce Administrator Certification
Minimum 2 years of Salesforce administration experience
Experience with data loader operations and bulk updates
Proven track record in technical support or help desk environments
Knowledge of system integrations and API management
WFH Set-Up:
Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home
Your Superpowers:
Salesforce configuration and customization
Flow builder and process automation
Data management and analysis
Technical documentation
Integration management
You should apply if…
You thrive in a fast-paced healthcare technology environment
You're passionate about creating efficient systems and processes
You enjoy solving complex technical problems
You're committed to maintaining data security and integrity
You're eager to contribute to a growing healthcare organization
You're detail-oriented and take pride in your work quality
Work Setup:
Remote position
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:
Monday to Friday, 8 AM to 5 PM PST (Pacific Standard Time)
Occasional weekend availability for urgent matters
40 hours per week
Compensation:
$8 per hour
No benefits package included
Benefits
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📌 Salesforce Administrative Specialist - Freelance, Remote (Xico)
🏢 Magic
📍 Xico