Employment Details

Employment Type: Full-Time Contractor

Workplace: Remote

Compensation: USD $1,800 - $2,200/month

Schedule: Monday to Friday 8:00 am - 5:00 pm EST

At HireHawk , we connect top integral talent with high-performing U.S. companies. Our focus is on finding exceptional professionals who bring both expertise and drive to every role. We’re passionate about helping candidates grow their careers while supporting our clients with reliable, remote-ready talent that makes an impact from day one.

We're seeking an experienced E-commerce Operations Manager to oversee and run day-to-day operations end-to-end.

This is a high-ownership, operator role, ideal for someone who has worked closely with founders or leadership teams and can independently manage and scale store operations. You will be responsible for the full order-to-delivery pipeline, customer operations, and team coordination.

Responsibilities

Manage daily Shopify store operations end-to-end

Oversee the full order lifecycle: order intake → production → fulfillment → delivery

Coordinate with suppliers, production teams, and fulfillment partners

Manage customer operations, including issue resolution and communication

Lead and manage a small remote/offshore team

Implement and optimize operational processes and workflows

Ensure order accuracy, delivery timelines, and customer satisfaction





Support project management initiatives across operations and fulfillment

Collaborate with leadership to scale operations and improve efficiency

Qualifications

Hands‑on Shopify operations experience (a must)

Experience in B2B e‑commerce environments (bulk/custom orders)

Proven ability to manage fulfillment coordination and logisticsExperience managing customer operations and post‑purchase workflows

Strong organizational and project management skills

Experience working in a $3M+ revenue e‑commerce brand

Ability to operate as a generalist across operations

Experience managing remote or offshore teams

Strong problem‑solving and process improvement mindset

Print‑on‑demand or custom product experience

Familiarity with tools such as Klaviyo, Close CRM or similar e‑commerce/CRM platforms

Experience scaling operations in growing brands

Ideal Candidate

Operator mindset (execution-focused, not just strategy)

High ownership and accountability

Detail-oriented and process-driven

Strong problem-solving and process improvement skills

Excellent communication skills

Resourceful and solutions-oriented

Comfortable managing multiple moving parts in a fast‑paced environment

Benefits / Perks

Access to a $200k+ perk marketplace with instant discounts on 150+ services

Access up to 50% of approved earnings before payday (no credit checks or fees)

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📌 E-commerce Operations Manager (Remote) | LATAM (Xico)
🏢 HireHawk
📍 Xico